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Customer Insights in the age of Covid-19 (June 23)

CSIA is delighted to be supporting the Contact Centre Agent Virtual Summit as we bring contact centre leaders together to share their insights about the challenges in managing teams and supporting customers amid the coronavirus pandemic.

01 Jun 2020

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Contact Centre Agent Virtual Summit (July 08)

CSIA is delighted to be supporting the Contact Centre Agent Virtual Summit as we bring contact centre leaders together to share their insights about the challenges in managing teams and supporting customers amid the coronavirus pandemic.

28 May 2020

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The LENS - May 2020

The May edition of the Lens is out now

27 May 2020

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CSIA's nomination to Standards Australia 

CSIA is pleased to formally announce our nomination of Sam Blaxland to a review committee with Standards Australia to support the development of a standard supporting ICT Helpdesk delivery and governance.

15 May 2020

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2020 ASEAs Guest Judge applications are open

Join CSIA as a Guest Judge for the 2020 Australian Service Excellence Awards program. Applications are open now until June 10th, 2020

06 May 2020

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The LENS - April 2020

The April edition of the Lens is out now

30 Apr 2020

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CX in the Age of Coronavirus Report

CSIA is proud to be a supporting partner of this research lead by IQPC Australia. CSIA members can access this report at a special discount and a sample of the report is available here

23 Apr 2020

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Customer Contact Week Digital Event (May 27-29)

CSIA is delighted to announce our partnership with Customer Contact Week's ANZ Digital Event in May. Read the full agenda here or register for free below.

20 Apr 2020

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Certified Complaints Handling Excellence Program

CSIA's Certified Complaints Handling Excellence (CCHE) program is now available on our online training portal.  

16 Apr 2020

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Salesforce CARE

Salesforce, CSIA's Australian Service Excellence Awards (ASEAS) partner, have launched Salesforce CARE to support ​organisations impacted by Covid-19 and requiring a rapid deployment. 

07 Apr 2020

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Customer Champions Online ANZ

CSIA is pleased to be supporting this free digital event featuring some of Australia and New Zealand's CX leaders. 

May 19th and May 22nd (online event)

02 Apr 2020

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The LENS - March 2020

The March edition of the Lens is out now

31 Mar 2020

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Customer Service Essentials Online Course

CSIA’s latest online training program is now available. The Customer Service Essentials course is a short journey through the fundamentals of creating great customer experiences.

30 Mar 2020

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#WFH 

CSIA's Danielle Larkins has worked from home for ten years. Find out her advice on how to make it work.

19 Mar 2020

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CSIA's COVID-19 update

An important message from CSIA's Executive Director, Jeremy Larkins

18 Mar 2020

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CSIA's Certified Training Programs - now ONLINE

CSIA is delighted to announce the launch of our online training portal where you can study our Certified training programs at your own pace.

18 Mar 2020

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COVID-19: Rapid Response Care

CSIA Certified Practitioner, Todd Gorsuch has launched a service to support contact centres during these challenging times. 

17 Mar 2020

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Why Recognition Matters

CSIA's Executive Director, Jeremy Larkins insights into why recognition is critical to business success.

10  Mar 2020

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The LENS - February 2020

The February edition of the Lens is out now

28 Feb 2020

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CSIA continues support of UWS EAC

CSIA representatives have sat on the University of Western Sydney - School of Business External Advisory Committee (EAC) since 2017. In 2020 CSIA is delighted to announce that CSIA Certified Practitioner Andrew Carlton will represent CSIA on the EAC.

28 Feb 2020

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ICSS: 2020-2025 is here

CSIA is pleased to announce the release of the new version of the International Customer Service Standard (ICSS: 2020-2025)

21 Feb 2020

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Certified Written Service Excellence (Online)

The Certified Written Service Excellence (CWSE) program is a facilitated online training program that helps you to deliver exceptional customer service through writing. 

10 Feb 2020

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2020 ASEAs are open for nominations

This year the Australian Service Excellence Awards (ASEAs) celebrate our 20th year of  recognising service excellence. 

03 Feb 2020

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Brett Gumbley joins CSIA's Certified Practitioners

CSIA is delighted to welcome Brett Gumbley to our team of Certified Practitioners. Brett has worked alongside CSIA since 2011 and is an expert in customer insights. 

22 Jan 2020

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2019 ASEAs Winners take out ISEAs 

CSIA Congratulates the 2019 Australian Service Excellence Awards winners who have gone on to win International Service Excellence Awards as announced this week.

20 Jan 2020

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