Tickets are now on sale for the 2023 Australian Service Excellence Awards
Join CSIA and hundreds of customer experience and customer service professionals from across Australia as we celebrate the 2023 Australian Service Excellence Awards at The Star Gold Coast on Friday 03 November 2023
01 AUGUST 2023
Nominations are now closed for the 2023 Australian Service Excellence Awards
Congratulations to all nominees for entering the 2023 awards program. CSIA's judging team have begun the work of shortlisting finalists who will be announced on 16 June 2023. Information about the 2024 program is now available.
05 JUNE 2023
Certified Customer Service Leader Program
The Certified Customer Service Leader program is for team leaders and managers of frontline service teams. This course develops customer centric thinking and empowers leaders to build high performing customer service teams This program will be facilitated in our online classroom on 10 May 2023. Spaces are limited
21 March 2023
Join us at the APAC Voice of the Customer Online event in September
CSIA is delighted to be partnering with the CX Network for the 2022 VOC APAC event. This year's event features speakers from Optus, Telstra and Australian Super and will focus on best practice capturing and analysing customer insights. September 20-21. Registration is free
12 July 2022
Are AI powered contact centres game changers?
In the latest issue of FOCUS Magazine, Ravi Saraogi, Co-founder and President of Uniphore APAC shares how Conversational Artificial intelligence (AI) is playing a key role as businesses look to streamline operations while delivering new and transformative experiences.
10 February 2022
Read how ICSS Certification created better customer experience at TMR
In the latest FOCUS magazine, CSIA spoke to Mr. Neil Scales OBE, the Director-General, of the Department of Transport and Main Roads (TMR) about how undergoing ICSS certification assisted the department in delivering improved customer experiences.
10 November 2021
14th Annual - CX Management Event: 18-20 May, 2021 in Sydney
CSIA is delighted to be supporting this event in 2021, and CSIA members can receive a 10% discount by contacting our memberships team firstname.lastname@example.org
18 March 2021
You Be The Judge - ASEAs Judging Panel Registration Is Open
If you are interested in joining the 2021 Australian Service Excellence Awards (ASEAs) judging panel, please register online or email email@example.com for more information
12 March 2021
2020 ASEAs Guest Judge applications are open
Join CSIA as a Guest Judge for the 2020 Australian Service Excellence Awards program. Applications are open now until June 10th, 2020
06 May 2020
CX in the Age of Coronavirus Report
CSIA is proud to be a supporting partner of this research lead by IQPC Australia. CSIA members can access this report at a special discount and a sample of the report is available here
23 Apr 2020
Customer Contact Week Digital Event (May 27-29)
CSIA is delighted to announce our partnership with Customer Contact Week's ANZ Digital Event in May. Read the full agenda here or register for free below.
20 Apr 2020