2023 Australian Service Excellence Awards Winners
Organisations
Best of the Best
Winner: Woolworths - Customer Hub Contact Centre
Extraordinary Service Award
Winner: Sydney Airport - SYD Airport Ambassadors
Customer Service Organisation of the Year - Government / Not For Profit
Winner: National Heavy Vehicle Regulator
Service Champion: Australian Taxation Office
Highly Commended: Australian Redcross Lifeblood
Customer Service Organisation of the Year - Large
Winner: HCF
Service Champion: Aussie Broadband
Highly Commended: BT Financial Group (PSO Platforms Service and Operations)
Customer Service Organisation of the Year - Medium
Winner: Jaybro Group
Service Champion: Centorrino Technologies
Highly Commended: Peoplecare Health Insurance
Customer Service Organisation of the Year - Small
Winner: Home-in
Service Champion: Nationwide Corporate Services
Highly Commended: Eatfirst
Customer Service Team of the Year - Large
Winner: Pacific Fair Shopping Centre
Service Champion: Ventia - Ventia Operations Team
Highly Commended: Department of Transport and Main Roads - Customer Services Branch
Customer Service Team of the Year - Medium
Winner: Sunshine Coast Council - Customer Contact
Service Champion: Smartgroup - Smartleasing Vehicle Sales Team
Highly Commended: La Trobe Financial - Mortgage Help
Customer Service Team of the Year - Small
Winner: NSW Department of Customer Service - Customer Service Team, Digital Channels
Service Champion: Woolworths Customer Hub - Loyalty Senior Team
Highly Commended: NSW Department of Customer Service - Digital Content and Channels
Service Excellence in a Large Contact Centre
Winner: Woolworths - Customer Hub Contact Centre
Service Champion: HCF - Contact Centre Operations, Member Services and Business Growth
Highly Commended: Aussie Broadband
Service Excellence in a Medium Contact Centre
Winner: BT Financial Group - Platforms Service and Operations Contact Centre
Service Champion: Centorrino Technologies
Highly Commended: Downer Defence Contact Centre
Service Excellence in a Small Contact Centre
Winner: VendorPanel Support Team
Service Champion: EasyPark ANZ - Customer Service Team
Highly Commended: Sleeping Duck - Customer Experience Team
Customer Service Project of the Year - Service Transformation
Winner: Australian Taxation Office - ATO Client Account Services: Secure Telephony Voting Service
Service Champion: CQUniversity - Service Excellence SPOT Culture Program
Highly Commended: Keolis Downer Yarra Trams - Yarra Trams Signature Service
Customer Service Project of the Year - Service Innovation
Winner: Centorrino Technologies
Service Champion: Aussie Broadband
Highly Commended: Wilson Security
Customer Service Project of the Year - Customer Impact
Winner: HP PPS Australia - HP, Customer Support , Elite Lounge Project
Service Champion: Swoop Telecommunications - Swoop Customer Care Team
Highly Commended: Department of Transport and Main Roads Queensland (TMR) - Easy Read Project
Customer Service Project of the Year - Continuous Improvement
Winner: Australian Red Cross Lifeblood - HEART Service Promise
Service Champion: Xero Limited - Steps to CX Onboarding Project
Highly Commended: Chemist Warehouse
Individuals
Customer Service Advocate of the Year
Winner: Yvonne Newnes - Peoplecare Health Insurance
Service Hero: Bonnie Rae O'Brien - BT Financial Group
Highly Commended: Gail Hopley - Australian Taxation Office
Customer Service Professional of the Year
Winner: Robert Kent - Smartgroup
Service Hero: Jordyn McCarthy - Hollard
Highly Commended: Matt Joseph - Yarra Valley Water
​
Customer Service Leader of the Year
Winner: Corali Duncan - Yarra Valley Water
Service Hero: Liam Smith - Hollard
Highly Commended: Hayley Frew - Woolworths
Customer Service Manager of the Year
Winner: Matt Anderson - Hollard
Service Hero: Ian Pybourne - Australian Redcross Lifeblood
Highly Commended: David Heron - BT Financial Group
Customer Service Executive of the Year
Winner: Grant Brodie - Australian Taxation Office
Service Hero: Adam Centorrino - Centorrino Technologies
Highly Commended: Steve Lennox - Yarra Valley Water