Since 1997, we’ve been recognised as the authority on customer service in Australia. We’re proud of this, but our true measurement of success is how well we can help any professional or organisation in any sector reach their full customer service potential.
Becoming a member
By becoming a member with CSIA, you’re among a growing number of Australians who are dedicated to better customer service and experience. Your individual and corporate membership is proof of being among the best in your field.
It's a great opportunity – and there’s nothing else like it in Australia.
Join us as an associate, professional or fellow and keep improving your customer service.
How do we support you?
We help companies achieve their essential customer service goals, through education, certification and recognition for organisations and professionals, which focus on customer service management. We support frontline staff, team leaders, and senior customer service managers with best-practice know-how, international recognition, and practical support, all from a globally recognised service standard.
Benefits for members
Individual Members
There are three levels of individual membership available.
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Associate Member
CSIA Associate status is available to all applicants: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions. We encourage Associates to develop their skills by using the content and services provided by CSIA.
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Associate Member Benefits
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Certificate proclaiming your membership
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Member discounts to CSIA networking events and functions
Professional Member
CSIA Professional status (MCSIA) is awarded to customer service professionals with five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development.
This five year period may be reduced by up to two years, depending on educational qualifications held.
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Professional Member Benefits
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Recognition of professional standing through use of the CSIA designatory post-nominal letters: MCSIA
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Certificate proclaiming your membership
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Member discounts to CSIA networking events and functions
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Opportunity to be a guest judge for the Australian Service Excellence Awards
Fellow
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CSIA Fellow status (FCSIA) is awarded to customer service professionals with ten years relevant experience. Fellow applicants must have a proven record of successful continuous professional and personal development.
Admission will depend on the degree of seniority, reputation and acknowledged effectiveness in driving customer service excellence.
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Note: Direct entry as a Fellow will be available only in exceptional cases for individuals prominent in the field of customer service.
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Fellow Benefits
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Recognition of professional standing through use of the CSIA designatory post-nominal letters: FCSIA
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Certificate proclaiming your membership
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Member discounts to CSIA networking events and functions
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Opportunity to be a guest judge for the Australian Service Excellence Awards
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Opportunity to be a guest assessor International Customer Service Standard certification assessments
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Exclusive speaker opportunities at CSIA seminars and networking events
Corporate Members
Silver
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5 complimentary professional memberships
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Certificate proclaiming your organisation's membership
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Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
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Member discounts to CSIA networking events and functions
Gold
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10% discount on CSIA training and certification services
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10 complimentary professional memberships
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Certificate proclaiming your organisation’s membership
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Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
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Member discounts to CSIA networking events and functions
Platinum
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15% discount on CSIA training and certification services
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20 complimentary professional memberships
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Certificate proclaiming your organisation’s membership
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Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
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Member discounts to CSIA networking events and functions
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Special Offer - Silver Corporate Membership
To celebrate CSIA's Silver Anniversary, our Silver Corporate Memberships are being offered at a 25% discount for just $1500 + GST
Be a part of a better customer experience.
Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.