2022 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year - Government / Not For Profit
Department of Transport and Main Roads
Engineers Australia
Mosaic Community Care
National Heavy Vehicle Regulator
Service NSW
Customer Service Organisation of the Year - Large
Aussie Broadband
Downer Defence
Sydney Water
The Hospitals Contribution Fund of Australia Limited
Customer Service Organisation of the Year - Medium
Brighte
Centorrino Technologies
Jaybro Group
Keolis Downer Adelaide
Thryv
Customer Service Organisation of the Year - Small
Fathom
Nationwide Corporate Services
Sleeping Duck
Customer Service Team of the Year - Large
BT Financial Group – Platforms, Services and Operations business
Department of Transport and Main Roads - RoadTek South-East Queensland Responsive Maintenance Contract Team
Keolis Downer Adelaide - Customer Experience Team
Smartgroup Corporation - AccessPay Customer Service Team
Yarra Valley Water - Customer Care, Retail Services
Customer Service Team of the Year - Medium
Blue Connections IT - Enterprise Service Desk (ESD)
Finder - Customer Care Team
Smartgroup Corporation - Vehicle Sales Team
Customer Service Team of the Year - Small
Centorrino Technologies - Customer Experience (CX) Team
City Index - Client Management Services
Little Green Pharma - Customer Care
Smartgroup Corporation - Smartsalary Administration Team
Suncorp - SA CTP, Early Intervention Team
Service Excellence in a Large Contact Centre
Aussie Broadband
BT Financial Group - Customer Relations
Optus - Community of Experts
Service NSW - Service NSW Contact Centres
Woolworths (WooliesX) - Woolworths Customer Hub
Service Excellence in a Medium Contact Centre
Australian Red Cross Lifeblood - National Contact Centre
Centorrino Technologies - CT Service Desk
Downer Defence - National Contact Centre
PEXA - Member Support
RACQ - The Assistance Contact Centre (ACC)
Service Excellence in a Small Contact Centre
Cargo Crew - Client Service Team
Sleeping Duck - SDHQ - Customer Experience Team
National Heavy Vehicle Regulator - NHVR Contact Centre
Customer Service Project of the Year - Service Transformation
Downer Defence - Portable Laundry Solutions
NSW Government Department of Customer Service - Digital Channels OneCX Program
Optus - Service & Operations Transformation & Service Excellence
Smartgroup Corporation - Vehicle Calculator Project
Customer Service Project of the Year - Service Innovation
Brighte - Kate 'AI' Agent
HP PPS Australia Pty Ltd - Tech Central
Optus - Enterprise Program Management Office (EPMO)- SubHub
Sydney Water - Digital Customer Platform (DCP)
Customer Service Project of the Year - Customer Impact
Aussie Broadband - Fault Detector project
Transdev Sydney Ferries - Accessible Transport Action Plan
Yarra Energy Foundation and Ventia - Fitzroy North Community Battery project
Customer Service Project of the Year - Continuous Improvement
City of Melbourne - Enhancing Customer Service Metrics That Matter
Scentre Group - Westfield Direct
Smartgroup Corporation - Customer Journey Mapping
Wilson Security - CAMPUS Customer Service Excellence Program
Individuals
Customer Service Advocate of the Year
Jane Donovan - Brighte
Dion Lalagiannis - CommInsure (Commonwealth Bank of Australia)
Emma Millar - TechnologyOne
Bonnie O’Brien - BT Financial Group
Leeanne Wrigley - Woolworths
Customer Service Professional of the Year
Jasmine Haikal - CommInsure (Commonwealth Bank of Australia)
Michelle McCarthy - Woolworths
Stephanie Murphy - Smartgroup Corporation
Shahbaz Shaikh - HP PPS Pty Ltd Australia
Melanie Thompson - Service NSW
Customer Service Leader of the Year
Tate Burford - Suncorp
Sitoe Faumui - Service NSW
Samantha Jordan - Centorrino Technologies
Danielle O'Connell - American Express
Shaun Voege - PEXA
Customer Service Manager of the Year
Craig Adamson - Smartgroup Corporation
Helen Crossan - BT Financial Group
Christine Isaia - CommInsure (Commonwealth Bank of Australia)
Mark Valana - Smartgroup Corporation
Matthew Stephenson - CommInsure (Commonwealth Bank of Australia)
Customer Service Executive of the Year
Adam Centorrino - Centorrino Technologies
Sarah Haas - Smartgroup Corporation
Helvi Rossi - triSearch
Allicia Tsolis - Suncorp