2021 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year – Large Business
Aussie Broadband
Tata Communications
Transdev Sydney Ferries
Customer Service Organisation of the Year – Medium Business
Centorrino Technologies
Jaybro Group Pty Ltd
Westfund Health Insurance
Customer Service Organisation of the Year - Small Business
Bare Cremation
News Xtend
Mate
Customer Service Organisation of the Year – Government/Not for Profit
City of Casey
Western Downs Regional Council
Workcover Queensland
Service Excellence in a Large Contact Centre
Aussie Broadband - Aussie Broadband
BT - BT Customer Relations
Service NSW - Service NSW Community & Life Events Virtual Contact Centre
Woolworths Group - Woolworths Customer Hub
Service Excellence in a Medium Contact Centre
Australian Catholic Superannuation - Member Services Team
Centorrino Technologies - Centorrino Technologies - Service Desk
Westfund Health Insurance - Westfund Member Care Team
Service Excellence in a Small Contact Centre
ANC (Australian NaturalCare) - ANC Customer Service
ghd hair - ghd customer support team
Personalised Plates Queensland - PPQ Customer Service Team
Customer Service Team of the Year - Large
MATE - CUSTOMER HAPPINESS
Smartgroup - Smartleasing-Vehicle Customer Service Team
WorkCover Queensland - Customer, Community and Advisory Team
Customer Service Team of the Year - Medium
CPM Australia - L'Oréal Customer Service Team
Finder - Customer Care Team
News Xtend - Campaign Management Team
Customer Service Team of the Year - Small
Service NSW - Support Specialist Services (SSS)
Smartgroup - Adelaide Employee Guidance Team
Wilson Security - GPT Contract - CBW Security Team
Customer Service Project of the Year - Continuous Improvement
Centorrino Technologies - eLurn Learning Management System
City of Casey - Voice of Customer Program
WorkCover Queensland - Learn to Improve
Customer Service Project of the Year - Customer Impact
Department of Transport and Main Roads Qld - Strategy and Engagement Identity Services
Optus - Optus Customer Success - Community of Experts
Seven Communications - Smart Energy - Customers at the Heart
Customer Service Project of the Year - Service Transformation
Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution
Tata Communications - Tata Communications - Secure Connected Digital Experience (SCDx)
Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement
Customer Service Project of the Year - Service Innovation
Aussie Broadband - Carbon business platform
BT - BT Blue
Optus - Optus - Enterprise Program Management Office - eSIM
Individuals
Customer Service Advocate of the Year
Clarry Coster - Smartgroup
Peru Dhakal - American Express
Adlah Khattar - CBA
Steven McKeering - Department of Transport and Main Roads Qld
Tony Meier - Department of Transport and Main Roads Qld
Customer Service Professional of the Year
Chinnu George - Woolworths Group
Rebecca Hobday - Australian Catholic Superannuation
Chardoneh Kalolo - Assetlink
Alyssa Stewart - Centaur Financial Services
Dominic Swampillai - CBA
Customer Service Leader of the Year
Andrew Darveniza - WorkCover Queensland
Danielle Evans - American Express
Anand Karuppathevan - HP PPS Australia
Andrew Khalil - Wilson Security
Lavinia Russ - Woolworths Group
Customer Service Manager of Year
Adam Bury - Townsville City Council
Toon Lim - CBA
Tony Michael Neal - HP PPS Australia
Beti Nicolas - Centorrino Technologies
Mark Valana - Smartgroup
Customer Service Executive of the Year
Sharnie Barabas - Australian Catholic Superannuation
Adam Centorrino - Centorrino Technologies
Helen Crossan - BT