top of page

2024 Australian Service Excellence Awards Finalists

webiconaseaorg.png
Organisations

Customer Service Organisation of the Year - Government / Not For Profit

 

Essential Energy

National Heavy Vehicle Regulator

​Sydney Water

 

Customer Service Organisation of the Year - Large 

Aveo Group

HCF

Metro Trains Sydney

Sydney Water

 

Customer Service Organisation of the Year - Medium 

Centorrino Technologies

Jaybro Group 

Law In Order

Pacific Fair Shopping Centre

 

Customer Service Organisation of the Year - Small

Bare

Cosmetique Cosmetic Clinics (Services) Pty Ltd

Unimutual

Voigue 

 

Customer Service Team of the Year - Small

nib Travel - Technical Claims Officer Team

The Hollard Insurance Company - Customer Care Specialist Team

Yarra Valley Water - Service Experience Team

 

Customer Service Team of the Year - Medium

BT Service and Operations - Change and Capability team

Macquarie Centre - Customer Service Team

Smokeball - Client Experience Team

Thryv Australia

 

Customer Service Team of the Year - Large

PEXA - Customer Support Team

La Trobe Financial - Mortgage Help

Nisbets Australia - ANZ Customer Experience Team 

Service Excellence in a Large Contact Centre

BT Service and Operations - BT Platforms Contact Centre

Great Southern Bank - Customer Contact Centre

HCF

Service NSW - Contact Centres

Woolworths Customer Hub

 

Service Excellence in a Medium Contact Centre

AMP North

Centorrino Technologies - Contact Centre (Service Desk)

La Trobe Financial - Mortgage Help

nib Travel - First Class Contact Centre

Wilson Parking - Contact Centre

 

Service Excellence in a Small Contact Centre

​Australian Ethical 

Blue Connections IT

EasyPark ANZ

Engineers Australia - Customer Engagement Team

HCF - Provider Services Team

 

Customer Service Project of the Year - Service Transformation

Alinta Energy - Evo Project

Pacific Fair Shopping Centre - Retailer Experience Program

Smokeball - Superb Self Service

Xero - CX Level Up

 

Customer Service Project of the Year - Service Innovation

Queensland Department of Transport and Main Roads - Digital Licence App Project 

Law In Order - Smart AAI

Revenue NSW - Duties Compliance Online Experience

Xero - Xero Meet

 

Customer Service Project of the Year - Customer Impact

Australian Gas Networks - Priority Services Program

Law In Order - National Justice Programme

Sydney Water - Customer Charter

Transdev Sydney - Have a Go program

 

Customer Service Project of the Year - Continuous Improvement

Aveo - EVP Project

BT Service and Operations - Business Process Re-engineering (BPR) - Pension Refresh

Unimutual - Unimutual Performance Framework

Venues NSW - Voice of Customer Program - Members & Customers

webiconaseaindividual.png
Individuals

Customer Service Advocate of the Year

Aimée Broad - Lush Retail LTD 

Caroline Maillols - Australian Ethical

Karen Millar - The Hollard Insurance Company

Riley Burns - HP PPS Pty Australia

Steve Nassar - Engineers Australia

 

Customer Service Professional of the Year

Avir Alagh - Australian Ethical

Caitlin Anderson - Digital Channels, Department of Customer Service, NSW Government

Kirsty Abigail - nib Travel

Nicole Nguyen - Woolworths Customer Hub

Tabatha Adams - Wilson Security

 

Customer Service Leader of the Year

Brad Mells - National Heavy Vehicle Regulator

Corali Duncan - Yarra Valley Water

Issac Loketi - Woolworths Customer Hub

Michelle Span - Thryv Australia

Natalie Marsden - Queensland Government Customer and Digital Group

 

Customer Service Manager of the Year

​Annette Punter - The Hollard Insurance Company

Janice NG - nbn co.

Katarina Oliveri - Metro Trains Sydney

Nick Perrett - EasyPark ANZ

Thomas McIntrye - Pacific Fair Shopping Centre

 

Customer Service Executive of the Year

Adam Centorrino - Centorrino Technologies

Kevin Salerno - Aussie Broadband

Michael Luddeni - Engineers Australia

Natalie Patterson - Aveo Group

Sal Petroccitto - National Heavy Vehicle Regulator

 

bottom of page