2021 Australian Service Excellence Awards Winners

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Organisations

Best of the Best

 

Winner: Service NSW - Support Specialist Services (SSS)

 

Customer Service Organisation of the Year - Large

 

Winner: Aussie Broadband

Service Champion: Transdev Sydney Ferries

 

Customer Service Organisation of the Year - Medium

 

Winner: Jaybro

Service Champion: Centorrino Technologies

 

Customer Service Organisation of the Year - Small

 

Winner: Bare Cremation

Service Champion: News Xtend

 

Service Excellence in a Large Contact Centre

 

Winner: Woolworths Group

Service Champion: Service NSW

 

Service Excellence in a Medium Contact Centre

 

Winner: Centorrino Technologies 

Service Champion: Australian Catholic Superannuation

 

Service Excellence in a Small Contact Centre

 

Winner: Personalised Plates Queensland

Service Champion: ghd

 

Customer Service Team of the Year - Large

 

Winner: MATE - Customer Happiness Team

Service Champion: Smartgroup - Smartleasing- Vehicle Customer Service Team

 

Customer Service Team of the Year - Medium

 

Winner: News Xtend - Campaign Management Team

Service Champion: Finder - Customer Care Team

 

Customer Service Team of the Year - Small

 

Winner: Service NSW - Support Specialist Services (SSS)

Service Champion: Wilson Security - GPT Contract- CBW Security Team

 

Customer Service Project of the Year - Continuous Improvement

 

Winner: Workcover Queensland - Learn to Improve

Service Champion: Centorrino Technologies - eLurn Learning Management System

 

Customer Service Project of the Year - Customer Impact

 

Winner: Seven Communications - Smart Energy - Customers at the Heart

Service Champion: Optus- Optus Customer Success - Community of Experts

 

Customer Service Project of the Year - Service Innovation

 

Winner: Optus- Enterprise Program Management Office - eSIM

Service Champion: Aussie Broadband - Carbon Business Platform

 

Customer Service Project of the Year - Service Transformation

 

Winner: Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution

Service Champion: Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement 

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Individuals

Customer Service Advocate of the Year

 

Winner: Peru Dhakal - American Express

Service Hero: Tony Meier - Department of Transport and Main Roads Queensland

 

Customer Service Professional of the Year

 

Winner: Dominic Swampillai - CBA

Service Hero: Chinnu George - Woolworths Group

 

Customer Service Leader of the Year

 

Winner: Andrew Khalil - Wilson Security

Service Hero: Danielle Evans - American Express

 

Customer Service Manager of the Year

 

Winner: Adam Bury - Townsville City Council

Service Hero: Mark Valana - Smartgroup

 

Customer Service Executive of the Year

 

Winner: Adam Centorrino - Centorrino Technologies

Service Hero: Helen Crossan - BT