2021 Australian Service Excellence Awards Winners
Organisations
Best of the Best
Winner: Service NSW - Support Specialist Services (SSS)
Customer Service Organisation of the Year - Large
Winner: Aussie Broadband
Service Champion: Transdev Sydney Ferries
Customer Service Organisation of the Year - Medium
Winner: Jaybro
Service Champion: Centorrino Technologies
Customer Service Organisation of the Year - Small
Winner: Bare Cremation
Service Champion: News Xtend
Service Excellence in a Large Contact Centre
Winner: Woolworths Group
Service Champion: Service NSW
Service Excellence in a Medium Contact Centre
Winner: Centorrino Technologies
Service Champion: Australian Catholic Superannuation
Service Excellence in a Small Contact Centre
Winner: Personalised Plates Queensland
Service Champion: ghd
Customer Service Team of the Year - Large
Winner: MATE - Customer Happiness Team
Service Champion: Smartgroup - Smartleasing- Vehicle Customer Service Team
Customer Service Team of the Year - Medium
Winner: News Xtend - Campaign Management Team
Service Champion: Finder - Customer Care Team
Customer Service Team of the Year - Small
Winner: Service NSW - Support Specialist Services (SSS)
Service Champion: Wilson Security - GPT Contract- CBW Security Team
Customer Service Project of the Year - Continuous Improvement
Winner: Workcover Queensland - Learn to Improve
Service Champion: Centorrino Technologies - eLurn Learning Management System
Customer Service Project of the Year - Customer Impact
Winner: Seven Communications - Smart Energy - Customers at the Heart
Service Champion: Optus- Optus Customer Success - Community of Experts
Customer Service Project of the Year - Service Innovation
Winner: Optus- Enterprise Program Management Office - eSIM
Service Champion: Aussie Broadband - Carbon Business Platform
Customer Service Project of the Year - Service Transformation
Winner: Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution
Service Champion: Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement
Individuals
Customer Service Advocate of the Year
Winner: Peru Dhakal - American Express
Service Hero: Tony Meier - Department of Transport and Main Roads Queensland
Customer Service Professional of the Year
Winner: Dominic Swampillai - CBA
Service Hero: Chinnu George - Woolworths Group
Customer Service Leader of the Year
Winner: Andrew Khalil - Wilson Security
Service Hero: Danielle Evans - American Express
Customer Service Manager of the Year
Winner: Adam Bury - Townsville City Council
Service Hero: Mark Valana - Smartgroup
Customer Service Executive of the Year
Winner: Adam Centorrino - Centorrino Technologies
Service Hero: Helen Crossan - BT