• Wednesday, March 23, 2022

  • 9am - 10am

  • Registration FREE

International Customer Service Standard Webinar

The new version of ICSS is here!

The new version of the  International Customer Service Standard (ICSS) was released last year.


The cyclical review of the previous version (ICSS: 2015-2020) has resulted in the production of the new ICSS: 2020-2025, which reflects extensive consultation with ICSS certified organizations in North America, Australia and Asia, along with consultation with ICSS Assessors, ICCSO members, partner agencies, industry bodies, and an extensive review of current academic literature. You can read more about the process to revised ICSS here


This webinar is designed to introduce you to ICSS: 2020-2025 and walk you through the key changes to this iteration of the Standard and the steps to undertake certification to this new version.

What will be covered?



  • What is the International Customer Service Standard?

  • How does the Standard support organisations.

  • What’s new in ICSS: 2020-2025

  • What is the process to undertake certification?


Who is this webinar for?


Customer Service Managers, Chief Customer Officers,  CX Managers, Service Operations Managers, Contact Centre Managers.

Facilitator​ - Steven Brett


Steven Brett is a Customer Experience Executive, Entrepreneur and Business Management Consultant, founder of Manage Smart, blogger on leadership and productivity, fellow, assessor and contributor to the Customer Service Institute of Australia.