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  • Wednesday, 26 July 2023

  • 9am - 10am

  • Registration FREE

International Customer Service Standard Webinar

Leverage ICSS and create a better customer experience.

The International Customer Service Standard (ICSS) is a framework that enables any organisation to understand how to implement best practice customer service management and create optimal customer experiences.


ICSS enables an organisation to understand how well their strategy, structure, systems, people and processes are contributing to customer success and overall organisation performance. 


This webinar is designed to introduce you to the current version of the Standard (ICSS: 2020-2025) and walk you through the key changes to this iteration of the Standard and the steps to undertake certification.

What will be covered?



  • What is the International Customer Service Standard?

  • How does the Standard support organisations.

  • What is the process to undertake certification?


Who is this webinar for?


Customer Service Managers, Chief Customer Officers,  CX Managers, Service Operations Managers, Contact Centre Managers.

Facilitator​ - Steven Brett


Steven Brett is a Customer Experience Executive, Entrepreneur and Business Management Consultant, founder of Manage Smart, blogger on leadership and productivity, fellow, assessor and contributor to the Customer Service Institute of Australia.

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