Organisations

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Best of the Best

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Winner: Centorrino Technologies

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Customer Service Organisation of the Year – Government/Not for Profit

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Winner: Australian Red Cross Lifeblood

Service Champion: Lotterywest

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Customer Service Organisation of the Year – Medium Business

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Winner: Centorrino Technologies

Service Champion: Property Exchange Australia

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Customer Service Organisation of the Year – Large Business

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Winner: Aussie Broadband

Service Champion: HCF: The Hospitals Contribution Fund of Australia

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Service Excellence – Medium Contact Centre

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Winner: Centorrino Technologies

Service Champion: Australian Catholic Superannuation

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Service Excellence – Large Contact Centre

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Winner: HCF: The Hospitals Contribution Fund of Australia

Service Champion: WooliesX - Customer Hub

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Customer Service Team of the Year - Medium

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Winner: News Xtend (News Corp Australia) - Campaign Management Team

Service Champion: Finder - Customer Care Team

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Customer Service Team of the Year - Large

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Winner: MATE - Customer Happiness Team

Service Champion: Townsville City Council - IT Service Operations Team

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Customer Service Project of the Year - Continuous Improvement

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Winner: City of Casey - Development of the Customer Experience Strategy

Service Champion: Commonwealth Bank - Operational Excellence

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Customer Service Project of the Year - Customer Impact

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Winner: Optus - Care Standards

Service Champion: Visionstream Australia - Mount Terrible Upgrade Project

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Customer Service Project of the Year - Service Transformation

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Winner: INX Software - INX Customer Service Project 

Service Champion: Suncorp Personal Injury - EXCITE

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Customer Service Project of the Year - Service Innovation

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Winner: Optus - Fixed Residential Transformation & Innovation

Service Champion: Intuit Quickbooks - The Expert Ecosystem

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