2020 Australian Service Excellence Awards Winners

Organisations

Best of the Best

Winner: Centorrino Technologies

Customer Service Organisation of the Year – Government/Not for Profit

Winner: Australian Red Cross Lifeblood

Service Champion: Lotterywest

Customer Service Organisation of the Year – Medium Business

Winner: Centorrino Technologies

Service Champion: Property Exchange Australia

Customer Service Organisation of the Year – Large Business

Winner: Aussie Broadband

Service Champion: HCF: The Hospitals Contribution Fund of Australia

Service Excellence – Medium Contact Centre

Winner: Centorrino Technologies

Service Champion: Australian Catholic Superannuation

Service Excellence – Large Contact Centre

Winner: HCF: The Hospitals Contribution Fund of Australia

Service Champion: WooliesX - Customer Hub

Customer Service Team of the Year - Medium

Winner: News Xtend (News Corp Australia) - Campaign Management Team

Service Champion: Finder - Customer Care Team

Customer Service Team of the Year - Large

Winner: MATE - Customer Happiness Team

Service Champion: Townsville City Council - IT Service Operations Team

Customer Service Project of the Year - Continuous Improvement

Winner: City of Casey - Development of the Customer Experience Strategy

Service Champion: Commonwealth Bank - Operational Excellence

Customer Service Project of the Year - Customer Impact

Winner: Optus - Care Standards

Service Champion: Visionstream Australia - Mount Terrible Upgrade Project

Customer Service Project of the Year - Service Transformation

Winner: INX Software - INX Customer Service Project 

Service Champion: Suncorp Personal Injury - EXCITE

Customer Service Project of the Year - Service Innovation

Winner: Optus - Fixed Residential Transformation & Innovation

Service Champion: Intuit Quickbooks - The Expert Ecosystem

Individuals

Customer Service Advocate of the Year

Winner: Bailey Johnson - Commonwealth Bank

Service Hero: Andrew Orr - Intuit Quickbooks

Customer Service Professional of the Year

Winner: Gus Younes - Australian Catholic Superannuation

Service Hero: Bonny Wong - Intuit Quickbooks

Customer Service Leader of the Year

Winner: Janet Born - Department of Transport and Main Roads (Queensland)

Service Hero: Chetana Bais - Commonwealth Bank

Customer Service Manager of Year

Winner: Ryan De Rosayro - Property Exchange Australia

Service Hero: Shaun Harper - Centorrino Technologies

Customer Service Executive of the Year

Winner: Lisa Dowie - Property Exchange Australia

Service Hero: Adam Centorrino - Centorrino Technologies

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