2020 Australian Service Excellence Awards Winners

Organisations
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Best of the Best
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Winner: Centorrino Technologies
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Customer Service Organisation of the Year – Government/Not for Profit
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Winner: Australian Red Cross Lifeblood
Service Champion: Lotterywest
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Customer Service Organisation of the Year – Medium Business
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Winner: Centorrino Technologies
Service Champion: Property Exchange Australia
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Customer Service Organisation of the Year – Large Business
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Winner: Aussie Broadband
Service Champion: HCF: The Hospitals Contribution Fund of Australia
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Service Excellence – Medium Contact Centre
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Winner: Centorrino Technologies
Service Champion: Australian Catholic Superannuation
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Service Excellence – Large Contact Centre
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Winner: HCF: The Hospitals Contribution Fund of Australia
Service Champion: WooliesX - Customer Hub
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Customer Service Team of the Year - Medium
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Winner: News Xtend (News Corp Australia) - Campaign Management Team
Service Champion: Finder - Customer Care Team
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Customer Service Team of the Year - Large
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Winner: MATE - Customer Happiness Team
Service Champion: Townsville City Council - IT Service Operations Team
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Customer Service Project of the Year - Continuous Improvement
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Winner: City of Casey - Development of the Customer Experience Strategy
Service Champion: Commonwealth Bank - Operational Excellence
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Customer Service Project of the Year - Customer Impact
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Winner: Optus - Care Standards
Service Champion: Visionstream Australia - Mount Terrible Upgrade Project
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Customer Service Project of the Year - Service Transformation
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Winner: INX Software - INX Customer Service Project
Service Champion: Suncorp Personal Injury - EXCITE
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Customer Service Project of the Year - Service Innovation
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Winner: Optus - Fixed Residential Transformation & Innovation
Service Champion: Intuit Quickbooks - The Expert Ecosystem
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Individuals
Customer Service Advocate of the Year
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Winner: Bailey Johnson - Commonwealth Bank
Service Hero: Andrew Orr - Intuit Quickbooks
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Customer Service Professional of the Year
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Winner: Gus Younes - Australian Catholic Superannuation
Service Hero: Bonny Wong - Intuit Quickbooks
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Customer Service Leader of the Year
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Winner: Janet Born - Department of Transport and Main Roads (Queensland)
Service Hero: Chetana Bais - Commonwealth Bank
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Customer Service Manager of Year
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Winner: Ryan De Rosayro - Property Exchange Australia
Service Hero: Shaun Harper - Centorrino Technologies
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Customer Service Executive of the Year
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Winner: Lisa Dowie - Property Exchange Australia
Service Hero: Adam Centorrino - Centorrino Technologies