CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.
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As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.
We’ll help you see the world through a customer lens
In the Spotlight
See the finalists for the 2025 Australian Service Excellence Awards
See the highlights of last year's Australian Service Excellence Awards Gala
Become an Accredited Customer Service Leader.
CSIA's suite of online training programs enables you to complete Certified training in your own time.
Who is CSIA? How can we help?
Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape is constantly shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering - it’s fundamental to being a better business. CSIA helps you see the the world through a customer lens.
Recognition
CSIA recognises and promotes customer service as a profession. For twenty years, the Australian Service Excellence Awards have recognised excellence in delivering service to customers
Professional Development
CSIA's suite of training and education programs are designed to support individuals and teams with the skills to deliver or manage exceptional customer service
Customer Performance
Since 1997, CSIA has helped organisations improve customer focus and organisational performance by measuring true customer performance using the International Customer Service Standard
Expertise & Knowledge
CSIA members and clients can access a range of expert services to support customer focused initiatives through CSIA's certified practitioners or research via CSIA's knowledge centre.
CSIA has been supporting service excellence for over 25 years
Partnering with CSIA
CSIA partners with organisation who share our values to develop and promote opportunities for our community and members to enhance the customer experience.
AUSTRALIAN SERVICE EXCELLENCE AWARDS PARTNERS
2025 Awards Partner
CX SHOWCASE PARTNERS
INDUSTRY PARTNERS
