Previous Winners
In recognition of being Australia’s leading service providers, organisations and individuals were awarded Australia’s highest Customer Service Awards at the Australian Service Excellence Awards held in Sydney on Wednesday 26 October 2011.
The winners were chosen from a field of Australia’s top and most successful customer service organisations. With customer expectations continually rising, the wider business community is becoming aware of the value and role that Customer Service plays in achieving business success.
This highly demanding area is arguably the critical success factor for many organisations. For this reason it is important that the Customer Service Industry and its Professionals has its own national awards to recognise, promote and reward excellence, professionalism and outstanding achievement.
Download Media Release - 2011 Australian Service Excellence Awards & Winners, 26 October 2011
2011 National Award Winners
(Click on logo to go to organisation’s website)
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2011 National Individual Award Winners
Customer Service CEO of the Year
Winner – David Thodey - Telstra
Customer Service CEO of the Year (Public Sector)
Winner – Paul Scurrah – Queensland Rail
Certified Business Relationship Manager of the Year
Winner – Leonardo Caceres – Fuji Xerox
Certified Customer Service Professional of the Year
Winner – Kathleen Bysouth – ANZ
Contact Centre Manager of the Year
Winner – Belinda Loizou – St. George
Highly Commended – Terry Mackinley – iiNet
Customer Service Advocate of the Year
Winner – Tania Acheson – Ergon Energy
Customer Service Executive of the Year
Winner – Di Fulton – Telstra Wholesale
Highly Commended – Tim Ripper – Queensland Rail
Customer Service Leader of the Year
Winner – Brad Eagleson – AMP
Highly Commended – Robert Murphy – Queensland Rail
Customer Service Manager of the Year
Winner – Frances Mills – HP Enterprise Services
Highly Commended – Nicole Bradshaw – Optus
Customer Service Professional of the Year
Winner – Michael Potter – American Express
Highly Commended – Ben Shacklock – MLC Master Key
Customer Experience Executive of the Year
Winner – Simon Mallia – ANZ
Customer Service Project of the Year
Winner – Telstra Network and IT Operations – Bigpond Password Recovery Team
Highly Commended – Timetable Design and Implementation Team – Queensland Rail
Customer Service Team of the Year
Winner – Charter Implementation Team – Queensland Rail
Highly Commended – No Limits Team – iiNet