WELCOME TO THE CUSTOMER SERVICE INSTITUTE OF AUSTRALIA
Your Premier Customer Service Resource
The Customer Service Institute of Australia is Australia’s peak customer service organisation. CSIA delivers frontline customer service training plus Certificates and Diplomas in Customer Service Management for Team Leaders and Senior Customer Service Managers.
Founded in 1997, the CSIA is dedicated to the professional development of organisations and individuals in customer service. CSIA publishes the monthly Customer Service Excellence magazine and celebrates CSIA’s official National Customer Service Week in October each year.
Exceptional Customer Service has now become a leading component in the mission and vision statements of many organisations. To succeed in these goals, organisations and individuals need to achieve peak levels of performance – that means continually improving and being better than your competition. Make CSIA a partner in your service excellence journey.
CSIA has accredited and nationally recognised customer service training for frontline staff, team leaders and senior managers which will drive customer service excellence across your organisation. Through certificates, diploma and complaint management workshops, CSIA can equip your people with the skills to achieve customer service excellence.
CSIA assesses and certifies organisations to the International Customer Service Standard (ICSS) via its Certified Customer Service Organisations Program and Australia's leading Complaint Management System Audit and Certification (International Standard for Complaints Handling Processes: AS ISO 10002—2006), program. Gain independent assurance of your service standards and systems.
Launched in 2001 the Australian Service Excellence Awards are Australia's most rigorous multi-industry awards program with categories for government and large and small business as well as contact centres and customer charters. The Awards recognise individuals and organisations and have been endorsed by Prime Ministers.
SOME ORGANISATIONS TALK ABOUT EXCELLENCE IN CUSTOMER SERVICE CSIA MEMBERS PROVE IT!
Learn more about the Customer Service Institute of Australia
The Customer Service Institute of Australia (CSIA) not only has information and tools for the most customer focused organisations and professionals but also for those just beginning to pursue customer service initiatives.
See our Education section for details on the exclusive CSIA Certification programs for Customer Service Managers and Professionals which are the required qualifications for designation as a Certified Customer Service Manager or Professional.
The CSIA web site is designed to tell you about our association, provide information on the International Customer Service Standard (ICSS) Certified Customer Service Organisations Program, the Complaint Management System Audit and Certification program and the Australian Service Excellence Awards as well as promote Professional Customer Service Development opportunities for individuals.