| Welcome to the Customer Service Institute of
Australia, your premier customer service resource!
The Customer Service
Institute of Australia is Australia's peak customer service
organisation. CSIA delivers
frontline customer service
training and a Certificate or Diploma in Customer Service Management for
Team Leaders and Senior Customer Service Managers.
Founded in 1997, the CSIA is dedicated to the professional development of organisations and individuals in customer service.
Exceptional Customer Service has now become a leading component in the
mission and vision statements of many organisations. To succeed in these
goals, organisations and individuals need to achieve peak levels of
performance - that means continually improving and being better than your competition.
The Customer Service Institute of Australia (CSIA) not only has information
and tools for the most customer focused organisations and professionals
but also for those just beginning to pursue customer service initiatives.
To access many of the CSIA's online services you don't need to be a member but there are some compelling reasons to
Join CSIA.
The CSIA web site is designed to tell you about the
organisation (see About CSIA), provide information on the
International Customer Service Standard
(ICSS), the Australian
Service Excellence Awards and promote Professional Development
opportunities for individuals.
The CSIA Certification program for Customer Service
Managers is the required qualification for designation as
a customer service manager.
For some good reading material go to CSIA
Publications
Celebrate Customer Service Week!
Click here
to learn more!
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