Best of the Best

Winner: Metro Trains Sydney

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Customer Service Organisation of the Year - Government / Not For Profit

Winner: HCF  

Service Hero: Chisholm Institute 
 

Customer Service Organisation of the Year - Local Government

Winner: Riverina Water County Council

Service Hero: Central Coast Council

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Customer Service Organisation of the Year - Small

Winner: United Cellars

Service Hero: Unimutual

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Customer Service Organisation of the Year - Large

Winner: AGL Energy Limited 

Service Hero: Busways

 

Customer Service Organisation of the Year - Medium

Winner: Centorrino Technologies 

Service Hero: Swoop

 

Service Excellence in a Large Contact Centre

Winner: Woolworths Customer Hub

Service Hero: HCF  

 

Service Excellence in a Medium Contact Centre

Winner: Wilson Parking Ltd

Service Hero: Peninsula Advice

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Service Excellence in a Small Contact Centre

Winner: Koala

Service Hero: EasyPark ANZ

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Customer Experience Executive of the Year

Winner: Adam Centorrino, Centorrino Technologies

Service Hero: Lisa Pogonoski, Westpac Group

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Customer Experience Manager of the Year

Winner: Taylor Brbot, Miss Amara

Service Hero: Nikita Witter, Woolworths Customer Hub

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Customer Experience Leader of the Year

Winner: Rebecca Simmons, HCF

Service Hero: Margaret O'Riley, Smartgroup

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Customer Experience Professional of the Year

Winner: Adam El-Bouch, Easy Business App

Service Hero: Julie Gerard, Metro Trains Sydney

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Learning & Development Professional of the Year

Winner: Greg Nicolle, Thryv Australia

Service Hero: Jodie Ross-Daly, HCF

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Customer Experience Advocate of the Year

Winner: Tiffiny Lewin, Westpac Group

Service Hero: Annette Thomas, Central Coast Council

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