2025 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year - Government / Not For Profit
Chisholm Institute
HCF
St Vincent's Care Services
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Customer Service Organisation of the Year - Local Government
Central Coast Council
City of Greater Geelong
Riverina Water County Council
Customer Service Organisation of the Year - Large ​
AGL
Busways
Optus Wholesale
Customer Service Organisation of the Year - Medium ​
Centorrino Technologies
Leap in! plan management
Swoop Holdings Limited
Customer Service Organisation of the Year - Small​
E.Tel Mobile
Unimutual
United Cellars
Service Excellence in a Large Contact Centre​​​
Entain Group Pty Ltd
HCF
Mercer Super
Woolworths Customer Hub
Service Excellence in a Medium Contact Centre​
Acenda's Value Retention (Loyalty) Contact Centre
Peninsula Advice
Wilson Parking Ltd
Service Excellence in a Small Contact Centre​
​EasyPark ANZ
City of Paramatta - FOGO Contact Centre
Koala
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Projects
Customer Insights to Action Award
Eva
Farmers Pick
Miss Amara
Smokeball Australia
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Customer Experience Transformation of the Year
Council of the City of Sydney
Metro Trains Sydney
Story House Early Learning
Digital Customer Experience of the Year
Actionstep
Aussie Broadband - Onboarding Hub
nib Travel
Suntory Beverage & Food Australia
Innovative Customer Transformation of the Year
Goodbye Good Boy
St Vincent's Care Services
Unimutual
Customer-centric Culture of the Year
​A1 Technologies
Chisholm Institute
Corporate Social Responsibility Programme of the Year
St Vincent's Care Services
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Individuals
Learning and Development Professional of the Year
Jodie Ross-Daly - HCF
Greg Nicolle - Thryv Australia
Stephanie Reynolds - Woolworths Customer Hub
Customer Service Advocate of the Year​
Annette Thomas - Central Coast Council
Tiffiny Lewin - Westpac Bank
Customer Service Professional of the Year​
Adam El-Bouch - Easy Business App
Julie Gerard - Metro Trains Sydney
Shawn Malik - Smartgroup
Customer Service Leader of the Year​
Nikita Morabito - EasyPark ANZ
Rebecca Simmons - HCF
Margaret O'Riley - Smartgroup
Nicole Devlin - St Vincent's Care Services
Customer Service Manager of the Year​
Brooke Howland - Hollard Insurance
Taylor Brbot - Miss Amara
Nikita Witter - Woolworths Customer Hub
Customer Service Executive of the Year​
Adam Centorrino - Centorrino Technologies
Geoff Henderson - Unimutual
Lisa Pogonoski - Westpac Bank