2025 Australian Service Excellence Awards Finalists
Organisations
Customer Service Organisation of the Year - Government / Not For Profit
Chisholm Institute
HCF
St Vincent's Care Services
Customer Service Organisation of the Year - Local Government
Central Coast Council
City of Greater Geelong
Riverina Water County Council
Customer Service Organisation of the Year - Large
AGL
Busways
Optus Wholesale
Customer Service Organisation of the Year - Medium
Centorrino Technologies
Leap in! plan management
Swoop Holdings Limited
Customer Service Organisation of the Year - Small
E.Tel Mobile
Unimutual
United Cellars
Service Excellence in a Large Contact Centre
Entain Group Pty Ltd
HCF
Mercer Super
Woolworths Customer Hub
Service Excellence in a Medium Contact Centre
Acenda's Value Retention (Loyalty) Contact Centre
Peninsula Advice
Wilson Parking Ltd
Service Excellence in a Small Contact Centre
EasyPark ANZ
City of Paramatta - FOGO Contact Centre
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Projects
Customer Insights to Action Award
Eva
Farmers Pick
Miss Amara
Smokeball Australia
Customer Experience Transformation of the Year
Council of the City of Sydney
Metro Trains Sydney
Story House Early Learning
Digital Customer Experience of the Year
Actionstep
Aussie Broadband - Onboarding Hub
nib Travel
Suntory Beverage & Food Australia
Innovative Customer Transformation of the Year
Goodbye Good Boy
St Vincent's Care Services
Unimutual
Customer-centric Culture of the Year
A1 Technologies
Chisholm Institute
Corporate Social Responsibility Programme of the Year
St Vincent's Care Services
Individuals
Learning and Development Professional of the Year
Jodie Ross-Daly - HCF
Greg Nicolle - Thryv Australia
Stephanie Reynolds - Woolworths Customer Hub
Customer Service Advocate of the Year
Annette Thomas - Central Coast Council
Tiffiny Lewin - Westpac Bank
Customer Service Professional of the Year
Adam El-Bouch - Easy Business App
Julie Gerard - Metro Trains Sydney
Shawn Malik - Smartgroup
Customer Service Leader of the Year
Nikita Morabito - EasyPark ANZ
Rebecca Simmons - HCF
Margaret O'Riley - Smartgroup
Nicole Devlin - St Vincent's Care Services
Customer Service Manager of the Year
Brooke Howland - Hollard Insurance
Taylor Brbot - Miss Amara
Nikita Witter - Woolworths Customer Hub
Customer Service Executive of the Year
Adam Centorrino - Centorrino Technologies
Geoff Henderson - Unimutual
Lisa Pogonoski - Westpac Bank