2026 Australian Service Excellence Awards Finalists
Organisations
Large Organisation of the Year
Winc
Centorrino Technologies
Quad Services
AGL
Medium Organisation of the Year
Swoop
Bridgit
Dental Boutique
Bare
Small Organisation of the Year
A1 Technologies
United Cellars
Tweetycam
Energy Advance
Large Contact Centre of the Year
Woolworths Customer Hub
HCF Contact Centre
Smart Novated Leasing Sales
Westpac Assist / Priority Assist
Medium Contact Centre of the Year
Centorrino Technologies
Symbos
Teachers Health Fund
CareSuper
Small Contact Centre of the Year
EasyPark by Arrive
SILQ Legal Practice Management
Budget Waste Services
Organisation of the Year - Government / Not-for-Profit Organisation
HCF
WISE
TAFE SA – Student Experience Directorate
Unimutual
Organisation of the Year - Local government
Moorabool Shire Council
City of Kalamunda
Wollongong City Council
City of Kalgoorlie-Boulder
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Projects
Innovative Customer Experience of the Year
Unimutual – Lithium-Ion Battery Risk Guidance
Northern Beaches Council – Manly Library 24/7
Logan Driver Assessment Centre – Accommodation Support Request Process
Metro Trains Sydney – Major Events Operations Program
CX Transformation of the Year
Sutherland Shire Council – The Brilliant Basics
Motorola – Aftersales CX Transformation
City of Casey – Customer Service Delivery Model
United Cellars – The Cellar Door Rebuilt
Digital Customer Experience of the Year
HCF – Marketplace
AGIG – AI-powered Appointment Booking Agent
AGL – Digital Deflection
Woolworths – Digital First Service
Individuals
Executive of the Year
Pauline Fitzgerald (Ventia)
Adam Centorrino (Centorrino Technologies)
Geoff Henderson (Unimutual)
Rachel Spencer (Metro Trains Sydney)
CX Manager of the Year
Nada Rizk (Allianz Partners)
Martin Robbins (Symbos)
Deepti Khatri (HCF)
Kim Rees (Wollongong City Council)
Frontline Team Leader of the Year
Jaime Trevena (Allianz Partners)
Neil Vipartapunthu (Metro Trains Sydney)
Alan Cramer (Smart)
Will Sung (HCF)
Frontline Specialist of the Year
Curtis Fleming (Allianz Partners)
Samruddhi Gudhe (Australian Ethical)
Jessie Jiang (Smart)
Alizay Young (DSV)
Learning and Development Professional of the Year
Callum Hosking (Symbos)
Greg Nicolle (Thryv)
Nico Mauricio (Woolworths)
Nabilah Chivelkar (Thryv)
Digital Specialist of the Year
Cristal Whyte (Credit Repair Australia / Money Group)
Simone Alsaidi (Woolworths)
Jonathan Jayanthakuma (Woolworths)
Jackson de Jonge (Woolworths)
Insights Specialist of the Year
Adam Hoddy-Watson (Allianz Partners)
Jacob Brunner (Woolworths)
Robert Younes (Allianz Partners)
CX Designer of the Year
Karun Mehta (Symbos)
Karim Habash (Metro Trains Sydney)
Nickél Turner (Logan DAC)
Rookie of the Year
Susanna Man (Transdev Sydney and Parramatta Light Rail)
Jodie Kilmister (Allianz Partners)