CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.

As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.


We’ll help you see the world through a customer lens

In the Spotlight

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The 2021 ASEAs are open for nominations


Join us for our  CCSL program - April 22, 2021


Read the latest edition of FOCUS, CSIA's quarterly magazine.


14th Annual CX Management event -  18-20 May, 2021


Register to join the 2021 ASEAs judging panel


Catch up our latest news with the lCSIA newsletter - The LENS

Who is CSIA? How can we help?

Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape is constantly shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering - it’s fundamental to being a better business. CSIA helps you see the the world through a customer lens.


CSIA recognises and promotes customer service as a profession. For twenty years, the Australian Service Excellence Awards have recognised excellence in delivering service to customers

Professional Development

CSIA's suite of training and education programs are designed to support individuals and teams with the skills to deliver or manage exceptional customer service

Customer Performance

Since 1997, CSIA has helped organisations improve customer focus and organisational performance by measuring true customer performance using the International Customer Service Standard

Expertise & Knowledge

CSIA members and clients can access a range of expert services to support customer focused initiatives  through CSIA's certified practitioners or research via CSIA's knowledge centre.  

Our Partners

Keep better customer service in your sights

Become a Certified Customer Service Organisation (CCSO)

All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.

Be a part of a better customer experience.



Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.

Copyright (c) Customer Service Institute of Australia 2020

ABN 31 609 812 919

Level 2, 383 George Street, Sydney, NSW, 2000

P: 1300 912 700 


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