CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.
As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.
We’ll help you see the world through a customer lens
In the Spotlight
CSIA's Certified training programs are now available online.
Registrations are open Customer Insights in the age of Covid-19 (June 23)
The new version of the International Customer Service Standard is here
Join us as a Guest Judge for the 2020 ASEAs
Register now for the Contact Centre Agent Virtual Summit (July 08)
Read the latest edition of CSIA's monthly newsletter - the Lens
Who is CSIA? How can we help?
Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape is constantly shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering - it’s fundamental to being a better business. CSIA helps you see the the world through a customer lens.
Recognition
CSIA recognises and promotes customer service as a profession. For twenty years, the Australian Service Excellence Awards have recognised excellence in delivering service to customers
Professional Development
CSIA's suite of training and education programs are designed to support individuals and teams with the skills to deliver or manage exceptional customer service
Customer Performance
Since 1997, CSIA has helped organisations improve customer focus and organisational performance by measuring true customer performance using the International Customer Service Standard
Expertise & Knowledge
CSIA members and clients can access a range of expert services to support customer focused initiatives through CSIA's certified practitioners or research via CSIA's knowledge centre.
Our Partners
AUSTRALIAN SERVICE EXCELLENCE AWARDS PARTNERS
INDUSTRY PARTNERS
Keep better customer service in your sights
Become a Certified Customer Service Organisation (CCSO)
All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.
Be a part of a better customer experience.
Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.