Customer Service Institute of Australia
1300 912 700
Organisations need to continually adapt to keep pace with new challenges and trends – so they can be sure they’re still providing world-class customer experiences. Assess your organisation against a world class customer service standard.
As a customer service professional, you’ll set the tone for great customer experiences across your entire organisation. Get best practice know-how and practical support to be a leading example in your field.
All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.
JOIN THEM
The customer landscape is constantly shifting – and the know-how and skills companies need are more complex than ever. Creating a great customer experience is no longer just worth considering. It’s fundamental to being a better business.
Our focus is on sharing knowledge, research and experience through our event programs
LEARN MORE
Trending and innovative knowledge hub with socially and globally sourced information and CSIA's own research
LEARN MORE
Empowering organisations with the knowledge and skills to develop, execute and manage customer experience
LEARN MORE
Opportunities for networking and cross-industry peer engagement with other customer experience professionals
LEARN MOREHear from two of ASEA winners on how entering the Australian Service Excellence Awards supported their customer focus journey.
