CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.

As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.


We’ll help you see the world through a customer lens


In the Spotlight

Read the latest edition of CSIA's quarterly magazine - FOCUS 
Tickets are now available for the 2022 Australian Service Excellence Awards Gala (27 October 2022)
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Register for free and join CSIA at online 2022 APAC VOC event - September 20-21, 2022
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Join for this webinar hosted by Uniphore and hear how AI is supporting contact centre transformation - 25 August 2022 
Catch up on the latest news with CSIA's monthly newsletter - The LENS
CSIA spoke to 10,000 people about their service experiences - read a first glimpse of what we learned 

Who is CSIA? How can we help?

Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape is constantly shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering - it’s fundamental to being a better business. CSIA helps you see the the world through a customer lens.


CSIA recognises and promotes customer service as a profession. For twenty years, the Australian Service Excellence Awards have recognised excellence in delivering service to customers

Professional Development

CSIA's suite of training and education programs are designed to support individuals and teams with the skills to deliver or manage exceptional customer service

Customer Performance

Since 1997, CSIA has helped organisations improve customer focus and organisational performance by measuring true customer performance using the International Customer Service Standard

Expertise & Knowledge

CSIA members and clients can access a range of expert services to support customer focused initiatives  through CSIA's certified practitioners or research via CSIA's knowledge centre.  

Our Partners


Platinum Partners 2022


Gold Partners 2022

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Keep better customer service in your sights

Become a Certified Customer Service Organisation (CCSO)

All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.

Certified Customer Service Organisation

Be a part of a better customer experience.



Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.