Customer Service Institute of Australia
1300 912 700
Join CSIA’s powerful network of
customer service professionals
Organisations need to continually adapt to keep pace with new challenges and trends – so they can be sure they’re still providing world-class customer experiences. Assess your organisation against a world class customer service standard.
As a customer service professional, you’ll set the tone for great customer experiences across your entire organisation. Get best practice know-how and practical support to be a leading example in your field.
All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.
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The customer landscape is constantly shifting – and the know-how and skills companies need are more complex than ever. Creating a great customer experience is no longer just worth considering. It’s fundamental to being a better business.
Our focus is on sharing knowledge, research and experience through our event programs
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Trending and innovative knowledge hub with socially and globally sourced information and CSIA's own research
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Empowering organisations with the knowledge and skills to develop, execute and manage customer experience
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Opportunities for networking and cross-industry peer engagement with other customer experience professionals
LEARN MOREHear from two of ASEA winners on how entering the Australian Service Excellence Awards supported their customer focus journey.
