CSIA believes that great customer experience is fundamental to every business. We support organisations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognised service standard.
As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement. Today, customer service is a profession that can make an immediate and tangible difference.
We’ll help you see the world through a customer lens
In the Spotlight
Read the latest edition of CSIA's quarterly magazine - FOCUS
See the highlights of this year's Australian Service Excellence Awards Gala
Join CSIA and Customer Science Group for CX Showcase 2024 on 21 March 2024 in Sydney.
CSIA's most recent ICSS Webinar recording is now available to view.
CSIA's 2024 public training programs commence with our Certified Customer Service Leader (CCSL) program
CSIA's suite of online training programs enables you to complete Certified training in your own time.
Catch up on the latest news with CSIA's monthly newsletter - The LENS
CSIA's Complaints Handling Services provide audit, consulting and training services aligned to best practice.
Who is CSIA? How can we help?
Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape is constantly shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering - it’s fundamental to being a better business. CSIA helps you see the the world through a customer lens.
CSIA recognises and promotes customer service as a profession. For twenty years, the Australian Service Excellence Awards have recognised excellence in delivering service to customers
CSIA's suite of training and education programs are designed to support individuals and teams with the skills to deliver or manage exceptional customer service
Since 1997, CSIA has helped organisations improve customer focus and organisational performance by measuring true customer performance using the International Customer Service Standard
Expertise & Knowledge
CSIA members and clients can access a range of expert services to support customer focused initiatives through CSIA's certified practitioners or research via CSIA's knowledge centre.
CSIA has been supporting service excellence for over 25 years
Partnering with CSIA
CSIA partners with organisation who share our values to develop and promote opportunities for our community and members to enhance the customer experience.