"In a tough and competitive global economy, service
excellence is critical for Australia’s future
competitiveness and success. For this reason, I strongly
support the Australian Service Excellence Awards organised
by the Customer Service Institute of Australia."
"I congratulate all the individuals and organisations which
have been nominated for their vision, creativity, drive and
enthusiasm to do their jobs well and exceed customers’
expectations."
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Customer service is an essential factor in maintaining
an organisation's competitive edge in the marketplace.
Many organisations are placing greater emphasis on
developing a customer service culture and making it a
strategic priority.
In 2001 the CSIA, a professional association, assumed
responsibility for administering Australia's only national
customer service awards.
In 2005, the CSIA's Australian Service Excellence Awards
will once again showcase organisations across Australia
that have achieved excellence in service.
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"As Executive Director of the Customer Service Institute of Australia I am delighted that the Institute is
once again co-ordinating Australia’s premier national customer service awards in
2008.
It is vital that Customer Service Professionals are represented and have the opportunity for professional development. The CSIA was established in 1997 to develop a world class customer service standard
ICSS and provide assistance to organisations seeking to comply with this standard."
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