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Australian Capital Territory Large Business
Winner - Medicare Australia
New
South Wales Service Excellence in a Call Centre Winner
Highly Commended -Country Energy
Winner - BT Financial Group
New South Wales Local Government
Highly Commended - City of Sydney
Winner: Rockdale City Council
New South Wales Not for Profit
Winner - Mission Australia
New
South Wales Hospitality
Winner - The Observatory Port Macquarie
Winner - Pink Salt Double Bay
New
South Wales Small Business
Highly Commended - Guzman Y Gomez
Winner - Terumo Corporation Australian Branch
Winner - Rockend
New
South Wales Medium Business
Highly Commended - Sutherland District Trade Union Club
Winner - Nokia Care
New South Wales Training Excellence
Winner - Vodafone
New
South Wales Division of a Large Business
Winner - Country Energy
New South Wales Customer Service CEO of the Year
Highly Commended - Tim McAleer, Sutherland District Trade
Union Club
Winner - Colin Walker, Terumo Corporation Australian Branch
New
South Wales Customer Service Manager of the Year
Highly Commended - Marilyn Coles, ANZ
Highly Commended - Kieran Varcoe, MLC Masterkey Service
Winner - Shayne Smith, Sutherland District Trade Union
Club
Winner – Loui Ibrahim, Nokia Care Winner
Winner - Jaydon Wong, Nokia Care
New
South Wales Customer Service Leader of the Year
Winner - Saheed Osikoya, Rockdale City Council
New South Wales Customer Service Professional of the Year
Highly Commended - Kathryn Cosentino, MLC Masterkey Service
Winner Jamie Baker, ANZ
New
South Wales Customer Service Executive of the Year
Winner - Sharyn Baker, MLC
Queensland Franchise Group
Highly Commended - Battery World Australia & New Zealand
Queensland Small Business
Winner - Railways Credit Union
Queensland Service Excellence in a Call Centre
Highly Commended - Ergon Energy
Winner - Medicare Australia
Queensland State & Federal Government
Highly Commended - Customer Service Direct
Winner - Ergon Energy
Queensland Medium Business
Highly Commended - MLC Queensland Service Centre
Winner - TransdevTSL Brisbane Ferries
Queensland Large Business
Winner - FoneZone
Winner - Virgin Blue Airlines
Queensland Customer Service Manager of the Year
Winner - Jacki Hiscock, MLC Masterkey Service
Queensland Customer Service Contact Centre Manager of the
Year
Winner - Peter Smart, Ergon Energy
Queensland Customer Service Professional of the Year
Highly Commended - Atenai Poa, MLC
Highly Commended - Sue Barnes, Ergon Energy
Winner - Andrea Goodwin, ANZ
Queensland Customer Service Advocate of the Year
Winner - Fraser Power, Ergon Energy
South Australian Small Business
Winner - Toop & Toop Real Estate
South Australian Medium Business
Winner - NextByte Pty Limited
South
Australian Division of a Large Business
Winner – Telstra Enterprise & Government Customer Care
South
Australian Customer Service Professional of the Year
Winner - Ann Lowe, ANZ
South
Australian Customer Service Executive of the Year
Winner - Melanie Smith, Telstra Enterprise & Government
Customer Care
South Australian Customer Service Manager of the Year
Highly Commended - Pompea D'Onofrio, ANZ
Winner - Loretta Lai, ANZ
Tasmanian Customer Service Manager of the Year
Winner - Don McVilly, Medicare Australia
Victorian Customer Charter
Winner - CitiPower Pty Limited & Powercor Australia Limited
Victorian Service Excellence in a Help Desk
Winner - AXA Australia
Victorian Medium Business
Winner - Entity Solutions
Winner - McMillan Shakespeare
Victorian State & Federal Government
Winner - Museum Victoria
Victorian Service Excellence in a Call Centre
Winner - BUPA Australia
Victorian Large Business
Highly Commended - SP Ausnet
Highly Commended - BUPA Australia
Winner - CitiPower Pty Limited & Powercor Australia Limited
Victorian Customer Service Manager of the Year
Highly Commended - Anna Itsiopoulos, MLC Masterkey
Winner - Andrew Muirhead, ANZ
Victorian Customer Service Professional of the Year
Highly Commended - Jenellyn Morales, ANZ
Winner - Jabeen Haseena
Victorian Customer Service Leader of the Year
Winner - Wes Morton, AXA Australia
Victorian Customer Service Contact Centre Manager of the
Year
Winner - Natalie Hannemann, BUPA Australia
Victorian Customer Service Executive of the Year
Highly Commended - Naomi DeClerck, BUPA Australia
Winner - Brendan Bloore, CitiPower Pty Limited & Powercor
Australia Limited
Western
Australian State & Federal Government
Winner - Main Roads Western Australia
Western
Australian Local Government
Winner - City of Belmont
Western
Australian Customer Charter
Winner - Main Roads Western Australia
Western
Australian Medium Business
Winner - Westnet
Western
Australian Division of a Large Business
Winner - MasterKey
Western
Australian Customer Service Manager of the Year
Highly Commended - Jenny Kelly, ANZ
Winner - Hayley O'Connor, ANZ
Western
Australian Customer Service Professional of the Year
Highly Commended - Joanne Dimond, ANZ
Winner - Jasan Tan, MLC
Western
Australian Customer Service CEO of the Year
Winner - Dr Shayne Silcox, City of Melville |
