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The Customer Service Institute of Australia (CSIA) congratulates you for successfully completing your skills assessment as a Customer Service Manager by VETASSESS. We invite you to accept a complimentary  CSIA Professional Membership to support your journey as a customer service leader in Australia


Since 1997, we’ve been recognised as the authority on customer service in Australia. We’re proud of this, but our true measurement of success is how well we can help any professional or organisation in any sector reach their full customer service potential.

About CSIA Membership

CSIA's corporate membership helps companies achieve their essential customer service goals, through education, certification and recognition for organisations and professionals, which focus on customer service management. Our professional membership support frontline staff, team leaders, and senior customer service managers with best-practice know-how, international recognition, and practical support, all from a globally recognised service standard.

Professional Member Benefits

CSIA Professional status (MCSIA) is normally awarded to customer service professionals with five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development.

  • Recognition of professional standing through use of the CSIA designatory post-nominal letters: MCSIA

  • Certificate proclaiming your membership

  • Membership Trustmark to add to your electronic communications

  • Member discounts to CSIA networking events and functions

  • Access to the CSIA resource library

  • Access to CSIA member only events

  • Opportunity to be a guest judge for the Australian Service Excellence Awards

Finalists have been announced for the 2023 Australian Service Excellence Awards

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