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International Customer Service Standard Webinar


The Customer Service Institute of Australia in collaboration with Customer Science Group is proud to bring you the 2024 edition of CX Showcase.

 CX Showcase is an opportunity to hear from organisations who have been recognised through the Australian Service Excellence Awards (ASEA) program about how they have overcome challenges and built and delivered exceptional customer experience.

This year's event is being held at 12 Micron in Barangaroo, Sydney and will be hosted by Michael Pope.

The event will include:

  • Full 'sit-down' breakfast

  • A series of speaker presentations

  • Panel discussion

  • Networking



  • Date: 21 March 2024

  • Time: 8.00am - 11.00am

  • Address: 12 Micron - Tower 1, Level 2/100 Barangaroo Ave, Barangaroo, Sydney NSW 2000

  • Tickets: CSIA Members $25 | Non-members $45 


Creative Virtual is a global conversational-AI leader with two decades of experience and unmatched expertise. Our innovative virtual agent, chatbot, and live chat solutions bring together humans and AI to deliver seamless, personalised, and scalable digital support for customers and employees. Leading Australian organisations rely on our award-winning technology and expert Australian team to improve their support experience, reduce costs, increase sales, and build brand loyalty.

livepro’s premium knowledge management solution trusted globally by contact centers.  Designed with agents in mind, livepro delivers quick and easy answers. livepro integrates into your existing toolkit. Reduce onboarding, AHT, improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.

As a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted customer experience (CX) software for the contact centre and beyond, NICE is passionate about removing the friction between companies and consumers to create extraordinary experiences that build brand loyalty and foster unbreakable bonds. Featuring CXone, the world’s leading cloud native CX platform, NICEempowers contact centre organisations to address consumer and employee expectations by delivering effortless, consistent, and personalised digital-first experiences.

Secure your payments without compromising your customer experience. 

Our mission is to safeguard reputation and trust while boosting CX. We provide organisations globally with innovative, secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact centre.

UiPath is on a mission to uplevel knowledge work so more people can work more creatively, collaboratively, and strategically. The AI-powered UiPath Business Automation Platform combines the leading RPA solution with a suite of capabilities to understand, automate, and operate end-to-end processes, offering unprecedented time-to-value. For organisations that need to evolve to survive and thrive through increasingly changing times, UiPath is The Foundation of Innovation™

“Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies –are using Verint to draw on the latest advancements in AI, analytics, and open cloud architecture to elevate customer experience.”

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