Hall
of
Fame
Recognising Service Excellence since 1997
2022 Winners
Organisations
Best of the Best
Winner: The Hospitals Contribution Fund of Australia Limited (HCF)
Customer Service Organisation of the Year - Large
Winner: The Hospitals Contribution Fund of Australia Limited (HCF)
Service Champion: Aussie Broadband
Customer Service Organisation of the Year - Medium
Winner: Centorrino Technologies
Service Champion: Jaybro
Customer Service Organisation of the Year - Small
Winner: Fathom
Service Champion: Sleeping Duck
Customer Service Organisation of the Year - Government / Not-For-Profit
Winner: Service NSW
Service Champion: National Heavy Vehicle Regulator
Service Excellence in a Large Contact Centre
Winner: Woolworths Group - Customer Hub
Service Champion: BT Financial Group - Customer Relations
Service Excellence in a Medium Contact Centre
Winner: Centorrino Technologies - CT Service Desk
Service Champion: Australian Red Cross Lifeblood - National Contact Centre
Service Excellence in a Small Contact Centre
Winner: Cargo Crew - Client Service Team
Service Champion: Sleeping Duck - SDHQ - Customer Experience Team
Customer Service Team of the Year - Large
Winner: Yarra Valley Water - Customer Care, Retail Services
Service Champion: Keolis Downer Adelaide - Customer Experience Team
Customer Service Team of the Year - Medium
Winner: Smartgroup Corporation - Vehicle Sales Team
Service Champion: Blue Connections IT - Enterprise Service Desk (ESD)
Customer Service Team of the Year - Small
Winner: Suncorp - SA CTP, Early Intervention Team
Service Champion: Centorrino Technologies - Customer Experience (CX) Team
Customer Service Project of the Year - Continuous Improvement
Winner: Wilson Security - CAMPUS Customer Service Excellence Program
Service Champion: City of Melbourne - Enhancing Customer Service Metrics That Matter
Customer Service Project of the Year - Customer Impact
Winner: Transdev Sydney Ferries - Accessible Transport Action Plan
Service Champion: Aussie Broadband - Fault Detector project
Customer Service Project of the Year - Service Innovation
Winner: Brighte - Kate 'AI' Agent
Service Champion: Sydney Water - Digital Customer Platform (DCP)
Customer Service Project of the Year - Service Transformation
Winner: NSW Government Department of Customer Service - Digital Channels OneCX Program
Service Champion: Downer Defence - Portable Laundry Solutions
Individuals
Customer Service Advocate of the Year
Winner: Emma Millar – Technology One
Service Hero: Leeanne Wrigley – Woolworths
Customer Service Professional of the Year
Winner: Melanie Thompson - Service NSW
Service Hero: Shahbaz Shaikh - HP PPS Pty Ltd Australia
Customer Service Leader of the Year
Winner: Tate Burford - Suncorp
Service Hero: Sitoe Faumui - Service NSW
Customer Service Manager of the Year
Winner: Helen Crossan - BT Financial Group
Service Hero: Mark Valana - Smartgroup Corporation
Customer Service Executive of the Year
Winner: Adam Centorrino - Centorrino Technologies
Service Hero: Allicia Tsolis - Suncorp
2021 Winners
Organisations
Best of the Best
Winner: Service NSW - Support Specialist Services (SSS)
Customer Service Organisation of the Year - Large
Winner: Aussie Broadband
Service Champion: Transdev Sydney Ferries
Customer Service Organisation of the Year - Medium
Winner: Jaybro
Service Champion: Centorrino Technologies
Customer Service Organisation of the Year - Small
Winner: Bare Cremation
Service Champion: News Xtend
Service Excellence in a Large Contact Centre
Winner: Woolworths Group
Service Champion: Service NSW
Service Excellence in a Medium Contact Centre
Winner: Centorrino Technologies
Service Champion: Australian Catholic Superannuation
Service Excellence in a Small Contact Centre
Winner: Personalised Plates Queensland
Service Champion: ghd
Customer Service Team of the Year - Large
Winner: MATE - Customer Happiness Team
Service Champion: Smartgroup - Smartleasing- Vehicle Customer Service Team
Customer Service Team of the Year - Medium
Winner: News Xtend - Campaign Management Team
Service Champion: Finder - Customer Care Team
Customer Service Team of the Year - Small
Winner: Service NSW - Support Specialist Services (SSS)
Service Champion: Wilson Security - GPT Contract- CBW Security Team
Customer Service Project of the Year - Continuous Improvement
Winner: Workcover Queensland - Learn to Improve
Service Champion: Centorrino Technologies - eLurn Learning Management System
Customer Service Project of the Year - Customer Impact
Winner: Seven Communications - Smart Energy - Customers at the Heart
Service Champion: Optus- Optus Customer Success - Community of Experts
Customer Service Project of the Year - Service Innovation
Winner: Optus- Enterprise Program Management Office - eSIM
Service Champion: Aussie Broadband - Carbon Business Platform
Customer Service Project of the Year - Service Transformation
Winner: Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution
Service Champion: Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement
Individuals
Customer Service Advocate of the Year
Winner: Peru Dhakal - American Express
Service Hero: Tony Meier - Department of Transport and Main Roads Queensland
Customer Service Professional of the Year
Winner: Dominic Swampillai - CBA
Service Hero: Chinnu George - Woolworths Group
Customer Service Leader of the Year
Winner: Andrew Khalil - Wilson Security
Service Hero: Danielle Evans - American Express
Customer Service Manager of the Year
Winner: Adam Bury - Townsville City Council
Service Hero: Mark Valana - Smartgroup
Customer Service Executive of the Year
Winner: Adam Centorrino - Centorrino Technologies
Service Hero: Helen Crossan - BT
2020 Winners
Organisations
Best of the Best
Winner: Centorrino Technologies
Customer Service Organisation of the Year – Government/Not for Profit
Winner: Australian Red Cross Lifeblood
Service Champion: Lotterywest
Customer Service Organisation of the Year – Medium Business
Winner: Centorrino Technologies
Service Champion: Property Exchange Australia
Customer Service Organisation of the Year – Large Business
Winner: Aussie Broadband
Service Champion: HCF: The Hospitals Contribution Fund of Australia
Service Excellence – Medium Contact Centre
Winner: Centorrino Technologies
Service Champion: Australian Catholic Superannuation
Service Excellence – Large Contact Centre
Winner: HCF: The Hospitals Contribution Fund of Australia
Service Champion: WooliesX - Customer Hub
Customer Service Team of the Year - Medium
Winner: News Xtend (News Corp Australia) - Campaign Management Team
Service Champion: Finder - Customer Care Team
Customer Service Team of the Year - Large
Winner: MATE - Customer Happiness Team
Service Champion: Townsville City Council - IT Service Operations Team
Customer Service Project of the Year - Continuous Improvement
Winner: City of Casey - Development of the Customer Experience Strategy
Service Champion: Commonwealth Bank - Operational Excellence
Customer Service Project of the Year - Customer Impact
Winner: Optus - Care Standards
Service Champion: Visionstream Australia - Mount Terrible Upgrade Project
Customer Service Project of the Year - Service Transformation
Winner: INX Software - INX Customer Service Project
Service Champion: Suncorp Personal Injury - EXCITE
Customer Service Project of the Year - Service Innovation
Winner: Optus - Fixed Residential Transformation & Innovation
Service Champion: Intuit Quickbooks - The Expert Ecosystem
Individuals
Customer Service Advocate of the Year
Winner: Bailey Johnson - Commonwealth Bank
Service Hero: Andrew Orr - Intuit Quickbooks
Customer Service Professional of the Year
Winner: Gus Younes - Australian Catholic Superannuation
Service Hero: Bonny Wong - Intuit Quickbooks
Customer Service Leader of the Year
Winner: Janet Born - Department of Transport and Main Roads (Queensland)
Service Hero: Chetana Bais - Commonwealth Bank
Customer Service Manager of Year
Winner: Ryan De Rosayro - Property Exchange Australia
Service Hero: Shaun Harper - Centorrino Technologies
Customer Service Executive of the Year
Winner: Lisa Dowie - Property Exchange Australia
Service Hero: Adam Centorrino - Centorrino Technologies
2020 Winners
Organisations
Best of the Best
Winner: Centorrino Technologies
Customer Service Organisation of the Year – Government/Not for Profit
Winner: Australian Red Cross Lifeblood
Service Champion: Lotterywest
Customer Service Organisation of the Year – Medium Business
Winner: Centorrino Technologies
Service Champion: Property Exchange Australia
Customer Service Organisation of the Year – Large Business
Winner: Aussie Broadband
Service Champion: HCF: The Hospitals Contribution Fund of Australia
Service Excellence – Medium Contact Centre
Winner: Centorrino Technologies
Service Champion: Australian Catholic Superannuation
Service Excellence – Large Contact Centre
Winner: HCF: The Hospitals Contribution Fund of Australia
Service Champion: WooliesX - Customer Hub
Customer Service Team of the Year - Medium
Winner: News Xtend (News Corp Australia) - Campaign Management Team
Service Champion: Finder - Customer Care Team
Customer Service Team of the Year - Large
Winner: MATE - Customer Happiness Team
Service Champion: Townsville City Council - IT Service Operations Team
Customer Service Project of the Year - Continuous Improvement
Winner: City of Casey - Development of the Customer Experience Strategy
Service Champion: Commonwealth Bank - Operational Excellence
Customer Service Project of the Year - Customer Impact
Winner: Optus - Care Standards
Service Champion: Visionstream Australia - Mount Terrible Upgrade Project
Customer Service Project of the Year - Service Transformation
Winner: INX Software - INX Customer Service Project
Service Champion: Suncorp Personal Injury - EXCITE
Customer Service Project of the Year - Service Innovation
Winner: Optus - Fixed Residential Transformation & Innovation
Service Champion: Intuit Quickbooks - The Expert Ecosystem
Individuals
Customer Service Advocate of the Year
Winner: Bailey Johnson - Commonwealth Bank
Service Hero: Andrew Orr - Intuit Quickbooks
Customer Service Professional of the Year
Winner: Gus Younes - Australian Catholic Superannuation
Service Hero: Bonny Wong - Intuit Quickbooks
Customer Service Leader of the Year
Winner: Janet Born - Department of Transport and Main Roads (Queensland)
Service Hero: Chetana Bais - Commonwealth Bank
Customer Service Manager of Year
Winner: Ryan De Rosayro - Property Exchange Australia
Service Hero: Shaun Harper - Centorrino Technologies
Customer Service Executive of the Year
Winner: Lisa Dowie - Property Exchange Australia
Service Hero: Adam Centorrino - Centorrino Technologies
2019 Winners
Organisations
Customer Service Organisation of the Year – Government/Not for Profit
Winner: Yarra Valley Water
Service Champion: Lotterywest Operations & Support
Customer Service Organisation of the Year – Small Business
Winner: Centorrino Technologies
Service Champion: OVO
Customer Service Organisation of the Year – Medium Business
Winner: Stryker South Pacific
Service Champion: Law In Order
Customer Service Organisation of the Year – Large Business
Winner: Melbourne Cricket Club
Service Champion: HCF: The Hospitals Contribution Fund of Australia
Service Excellence – Small Contact Centre
Winner: Centorrino Technologies - CT Service Desk
Service Champion: Townsville City Council - IT Service Desk
Service Excellence – Medium Contact Centre
Winner: WEX Australia - Client Services Team
Service Champion: Australian Catholic Superannuation - Member Services
Service Excellence – Large Contact Centre
Winner: HCF: The Hospitals Contribution Fund of Australia
Service Champion: American Express Australia Limited - Consumer Engagement Network
Customer Service Team of the Year - Small
Winner: Transdev NSW - Customer Experience Team
Service Champion: V/Line Corporation -Southern Cross Station Customer Experience Improvements Team
Customer Service Team of the Year - Medium
Winner: News Xtend (News Corp Australia) - Campaign Management
Service Champion: Smartsalary Pty Ltd - Smartsalary General Salary Packaging - Sandstorm
Customer Service Team of the Year - Large
Winner: Pacific Fair Shopping Centre
Service Champion: Mate Communicate Pty Ltd - Mate Customer Service Team
Customer Service Project of the Year – Continuous Improvement
Winner: AMP Capital - AMP Capital Office & Industrial – Connection Collective
Service Champion: Wyndham Destinations Asia Pacific - Project School
Customer Service Project of the Year – Customer Impact
Winner: City of Casey - Customer First
Service Champion: Sydney Airport - Aira Navigation Service
Customer Service Project of the Year – Customer Integration
Winner: Stryker South Pacific - Stryker &WSLHD ProStart Implementation
Service Champion: Assetlink Services - Transition of Soft Services with AMP Capital
Customer Service Project of the Year – Service Innovation
Winner: Intuit Australia - Augmenting Customer Success Expertise
Service Champion: HP Australia - Customer Support Team Customer Excellence Innovation Project
Customer Service Project of the Year – Service Transformation
Winner: Optus - Optus Wholesale & Satellite - Fixed Residential Digital Transformation
Service Champion: Department of Transport and Main Roads (Queensland) CX Transformation Program
Best of the Best
Winner: Melbourne Cricket Club
Individuals
Extraordinary Service Award
Winner: Tam Tran – HCF: The Hospitals Contribution Fund of Australia
Customer Service Advocate of the Year
Winner: Yu-hsien Kuo – American Express Australia Limited
Service Hero: Sarah Megara – Vocus Communications Pty Ltd
Customer Service Professional of the Year
Winner: Vanessa Milosz – Australian Red Cross Blood Service
Service Hero: Daniel Wood – American Express Australia Limited
Customer Service Leader of the Year
Winner: Aneta Field – Commonwealth Bank
Service Hero: Danielle Evans – American Express Australia Limited
Customer Service Manager of Year
Winner: Bianca Bowron-Cuthill – Intuit Australia
Service Hero: Sabeena Parween – Vicinity Centres
Customer Service Executive of the Year
Winner: Tony Pescott – Customer Pulse
Service Hero: Donna Price – Melbourne Cricket Club
Individuals
2018 Winners
Organisations
Customer Service Organisation of the Year – Government/Not for Profit
Winner: University of South Australia Business School
Service Champion: City of Melville
Customer Service Organisation of the Year – Small Business
Winner: Centerrino Technologies
Service Champion: Ocean Keys Shopping Centre
Customer Service Organisation of the Year – Medium Business
Winner: Stryker South Pacific
Service Champion: Rockend
Customer Service Organisation of the Year – Large Business
Winner: Melbourne Cricket Club
Service Champion: HCF - The Hospitals Contribution Fund of Australia
Customer Service Organisation of the Year – Retail
Winner: Pacific Fair Shopping Centre
Service Champion: Muffin Break Victorian Operations Team
Service Excellence – Small Contact Centre
Winner: Australian Catholic Superannuation & Retirement Fund
Service Champion: Intuit Australia
Service Excellence – Medium Contact Centre
Winner: Rockend Customer Support, Perth
Service Champion: WEX Australia
Service Excellence – Large Contact Centre
Winner: American Express Australia Limited - Consumer Engagement Network
Service Champion: Sunsuper
Customer Service Team of the Year - Small
Winner: CMC Markets - Sales Trading
Service Champion: Revenue NSW - Customer Insights Team
Customer Service Team of the Year - Medium
Winner: Brisbane City Council - Customer Services - Customer Experience Team
Service Champion: Adestra - Support Team
Customer Service Team of the Year - Large
Winner: Wyndham Vacation Clubs Asia Pacific - Customer Experience
Service Champion: Harbour City Ferries
Customer Service Project of the Year – Customer Impact
Winner: Sydney Water - Customer Hub
Service Champion: HP Inc - Sth Pac Customer Support
Customer Service Project of the Year – Continuous Improvement
Winner: iCare- NPS 'much more than a score' program
Service Champion: Wyndham Vacation Clubs Asia Pacific - 5 Day Project
Customer Service Project of the Year – Service Transformation
Winner: City of Casey - Bunjil Place 'One Place One Team'
Service Champion: OPTUS - Robotic Process Automation
Customer Service Project of the Year – Service Innovation
Winner: Stryker South Pacific - Quality Partner Model
Service Champion: Intuit Australia
Best of the Best
Winner: Stryker South Pacific
Extraordinary Service Award
Winner: Milan Mili – University of South Australia Business School
Customer Service Advocate of the Year
Winner: Rafael Marini – NAB
Service Hero: Yu-hsien Kuo – American Express Australia Limited
Customer Service Professional of the Year
Winner: Jennifer Tse – Intuit Australia
Service Hero: Donna Coote –Stryker South Pacific
Customer Service Leader of the Year
Winner: Matthew Hargrave – American Express Australia Limited
Service Hero: Kristiina Bedford Rockend
Customer Service Manager of Year
Winner: Aoife Roche – Assetlink
Service Hero: Muzi Ozcelik – Assetlink
Customer Service Executive of the Year
Winner: Scott Downing – Rockend
Service Hero: Adam Centorrino – Centorrino Technologies
2017 Winners
Organisations
Service Excellence – Not for Profit / Government
Winner: Defence Housing Australia
Service Champion: HCF (The Hospitals Contribution Fund of Australia Limited)
Service Excellence – Small Business
Winner: Centorrino Technologies
Service Champion: OzParty Events
Service Excellence – Medium Business
Winner: AMP Capital – Pacific Fair
Service Champion: Smartsalary
Service Excellence – Large Business
Winner: Sunsuper
Service Champion: BT Private Wealth
Service Excellence - Small Contact Centre
Winner: Intuit Australia
Service Champion: Commonwealth Bank of Australia
Service Excellence - Medium Contact Centre
Winner: Sydney Water
Service Champion: WEX Australia
Service Excellence - Large Contact Centre
Winner: American Express Australia Limited
Service Champion: Princess Cruises
Customer Service Team of the Year - Small
Winner: Vocus Communications
Service Champion: Sunsuper
Customer Service Team of the Year - Medium
Winner: Adestra
Service Champion: Jaybro Civil & Safety Products
Customer Service Team of the Year - Large
Winner: Wyndham Vacation Resorts Asia Pacific
Service Champion: National Australia Bank – Wealth Operations
Customer Service Project of the Year – Continuous Improvement
Winner: City of Casey
Service Champion: Vocus Communications
Customer Service Project of the Year – Cultural Transformation
Winner: Melbourne Cricket Club
Service Champion: Department of Transport and Main Roads
Customer Service Project of the Year – Customer Impact
Winner: Queensland University of Technology
Service Champion: Stryker
Best of the Best
Winner: Sydney Water
Individuals
Customer Service Advocate of the Year
Winner: Mel Webby – Vocus Communications
Service Hero: Beau Fraser – Commonwealth Bank of Australia
Customer Service Professional of the Year
Winner: Julie Pyke - Chief Information Officer Group, Department of Defence
Service Hero: Jim Sinos – American Express Australia Limited
Customer Service Leader of the Year
Winner: Kristie Harris – American Express Australia Limited
Service Hero: Matthew Bourke – National Australia Bank – Wealth Operations
Customer Service Manager of Year
Winner: Charlotte Whyatt – Vocus Communications
Service Hero: Eleni Minnis – Commonwealth Bank of Australia
Customer Service Executive of the Year
Winner: Kerryn Saward – Commonwealth Bank of Australia
Service Hero: Adam Geneave - Wyndham Vacation Resorts Asia Pacific
Organisations
2016 Winners
Service Excellence - Government
Winner: City of Melville
Service Champion: Smart Service Queensland
Service Excellence - Not For Profit
Winner: The Hospitals Contribution Fund of Australia Ltd (HCF)
Service Champion: CIOG, Department of Defence
Service Excellence - Small Business
Winner: Observatory Hotel, Southern Cross Resorts
Service Champion: Wisdom Learning
Service Excellence - Medium Business
Winner: Ivy College
Service Champion: Smartsalary
Service Excellence - Large Business
Winner: AMP Capital Shopping Centre
Service Champion: Transdev Melbourne
Service Excellence - Small Contact Centre
Winner: Centorinno Technologies
Service Champion: Australian Unity
Service Excellence - Medium Contact Centre
Winner: Sunsuper
Service Champion: WEX Australia
Service Excellence - Large Contact Centre
Winner: American Express Australia Limited
Service Champion: ING Direct Australia
Customer Service Project of the Year
Winner: Link Housing – Mystery Shopper Program
Service Champion: Melbourne Cricket Club - CARE Project
Customer Service Team of the Year
Winner: V/Line, Pakenham Team
Service Champion: Uniting, Intake and Assessment Team
Best of the Best
Winner: American Express Australia Limited
Individuals
Customer Service Advocate of the Year
Winner: Yazmin James – American Express Australia Limited
Service Hero: Natalie Mackenzie – Harbour City Ferries
Customer Service Professional of the Year
Winner: Hayden Innes – NAB, Wealth Operations
Service Hero: Inge McCloud – Chief Information Officer Group, Department of Defence
Customer Service Leader of the Year
Winner: Cynthia Di Natale – Ivy College
Service Hero: Phoebe Simpson – ING Direct
Customer Service Manager of Year
Winner: Vedran Sukurma – Virgin Mobile Australia
Service Hero: Charlotte Whyatt – Vocus Communications
Customer Service Executive of the Year
Winner: Brett Jorgensen – Defence Housing Australia
Service Hero: Cherie Diaz – Ivy College
Customer Service CEO of the Year
Winner: Dominic Drennan – Click Energy
Service Hero: Dara Karlusic – Executive Travel Management
2015 Winners
Organisations
Government - Local
Winner: City of Canning
Highly Commended: Townsville City Council
Government - State or Federal
Winner: Queensland Building and Construction Commission
Highly Commended: Defence Housing Australia
Small Business - Less than 90 full-time employees
Winner: Maui Jim
Highly Commended: Flexischools
Medium Business - Between 90 and 500 full-time employees
Winner: Ivy College
Highly Commended: Smartsalary Pty Ltd
Large Business - Over 500 full-time employees
Winner: HCF (the Hospitals Contribution Fund of Australia Limited)
Highly Commended: ISS Facility Services
Division of a Large Business - Over 500 full-time employees
Winner: Mirvac Retail
Highly Commended: Rackspace Australia Pty Ltd
Service Excellence in a Business Unit
Winner: Defence Housing Australia, Operations
Highly Commended: eziway Salary Packaging Ltd
Contact Centre (under 100 employees)
Winner: Sunsuper Pty Ltd
Highly Commended: WEX Australia
Contact Centre (over 100 employees)
Winner: American Express Australia Limited
Highly Commended: ING Direct Australia
Service Desk/Help Desk
Winner: Northern Territory Government & Kinetic IT
Highly Commended: Centorrino Technologies
Team of the Year
Winner: Customer Focus Team - Brisbane City Council
Highly Commended: Liberty Place Team - JLL Australia
Project of the Year
Winner: Customer Experience Centre - Olympus Australia
Highly Commended: Customer Experience Program & Planning - Metro Trains Melbourne
Customer Charter
Winner: Signet Pty Ltd
Highly Commended: Smartsalary Pty Ltd
Training Excellence
Winner: Signet Pty Ltd
Highly Commended: ISS Facility Services
Not-for-Profit
Winner: HCF (the Hospitals Contribution Fund of Australia Limited)
Highly Commended: Chief Information Officer Group - Department of Defence
Best of the Best
Winner: Brisbane City Council, Customer Focus Team
Individuals
Customer Service - Professional of the Year
Winner: Ahmed Belrhachi - First Contact
Highly Commended: Megan Anderson - JLL Australia
Manager of the Year
Winner: Nick Athan-Iksidis - ISS Facility Services
Highly Commended: Greg Christie - V/Line Pty Ltd
Advocate of the Year
Winner: Grant Richards - Harbour City Ferries
Highly Commended: Lynette Macks - HCF (the Hospitals Contribution Fund of Australia Ltd)
Leader of the Year
Winner: Kelly Marr - American Express Australia Ltd
Highly Commended: Shelley Davis - Virgin Mobile
Executive of the Year
Winner: Greg Gately - ISS Facility Services
Highly Commended: Danny Attieh - Optus
CEO of the Year
Winner: Peter Howman - Defence Housing Australia
Highly Commended: Steffen Faurby - Harbour City Ferries
Customer Experience - Executive of the Year
Winner: Joshua Walther - ING Direct Australia
Highly Commended: Robbie Dickenson - Virgin Mobile
Contact Centre - Manager of the Year
Winner: Paul Claassens - ING Direct Australia
Highly Commended: Andrew Sandilands - Virgin Mobile
Chief Customer Officer of the Year
Winner: Darryl Prince - ISS Facility Services
Highly Commended: Carol-Anne Nelson - V/Line Pty Ltd
2014 Winners
Organisations
Government - Local
Winner: City of Melville
Government - State or Federal
Winner: ServiceFirst
Small Business - Less than 90 full-time employees
Winner: Reload Media
Medium Business - Between 90 and 500 full-time employees
Winner: Signet Pty Ltd
Large Business - Over 500 full-time employees
Winner: HCF
Small / Medium Organisation Division (under 100 employees)
Winner: Rackspace Australia
Large Organisation Division (over 100 employees)
Winner: Civeo - Operations Division
Service Excellence in a Business Unit
Winner: Telstra – Telstra Platinum
Small / Medium Contact Centre (under 100 employees)
Winner: Sunsuper – Customer Contacts
Large Contact Centre (over 100 employees)
Winner: American Express
Service Desk / Help Desk
Winner: Desk Northern Territory Government & Kinetic IT
Customer Charter
Winner: Rockend
Training Excellence
Winner: ISS Facility Services
Not-for-Profit
Winner: WAFC – Patersons Stadium
Best of the Best 2014
Winner: Reload Media
Individuals
Customer Service - Professional of the Year
Winner: Inez Phillips – V/Line Pty Ltd
Customer Service - Manager of the Year
Winner: Kylie Dunphy – National Australia Bank
Customer Service - Advocate of the Year
Winner: Daniel Stowe – Hertz
Customer Service - Leader of the Year
Winner: David Hall – Patersons Stadium
Customer Service - Executive of the Year
Winner: Rachel Edmonds – Remunerator
Customer Service - Team of the Year
Winner: Liberty Place Team – JLL
Customer Service - Project of the Year
Winner: Customer Effort Reduction Project – Optus
Customer Service - CEO of the Year
Winner: Chris Woodruff - Melbourne Airport
Customer Experience - Executive of the Year
Winner: Stuart Lee – Telstra Wholesale
Contact Centre - Manager of the Year
Winner: Kathie O’Reilly – Telstra