2026 Australian Service Excellence Awards Winners
Organisations
Large Organisations of the Year
Winner: Quad Services
Service Hero: Centorrino Technologies
Medium Organisation of the Year
Winner: Bare
Service Hero: Swoop
Small Organisation of the Year
Winner: United Cellars
Service Hero: A1 Technologies
Large Contact Centre of the Year
Winner: Woolworths Customer Hub
Service Hero: HCF Contact Centre & Westpac Assist / Priority Assist
Medium Contact Centre of the Year
Winner: Centorrino Technologies
Service Hero: CareSuper
Small Contact Centre of the Year
Winner: EasyPark by Arrive
Service Hero: SILQ Legal Practice Management
Organisation of the Year - Government / Not-For-Profit
Winner: WISE
Service Hero: HCF
Organisation of the Year - Local Government
Winner: Wollongong City Council
Service Hero: City of Kalamunda
Individuals
Best of the best
Winner: Jonathan Jayanthakumar, Woolworths Group
Executive of the Year
Winner: Pauline Fitzgerald, Ventia
Service Hero: Adam Centorrino, Centorrino Technologies & Geoff Henderson, Unimutual
CX Manager of the Year
Winner: Martin Robbins, Symbos
Service Hero: Kim Rees, Wollongong City Council
Frontline Team Leader of the Year
Winner: Will Sung, HCF
Service Hero: Neil Vipartapunthu, Metro Trains Sydney
Frontline Specialist of the Year
Winner: Curtis Fleming, Allianz Partners
Service Hero: Jessie Jiang, Smart
Learning & Development Professional of the Year
Winner: Nabilah Chivelkar, Thryv Australia
Service Hero: Callum Hosking, Symbos
Digital Specialist of the Year
Winner: Jonathan Jayanthakumar, Woolworths Group
Service Hero: Simone Alsaidi, Woolworths Group
Insights Specialist of the Year
Winner: Jacob Brunner, Woolworths Group
Service Hero: Robert Younes, Allianz Partners
CX Designer of the Year
Winner: Karun Mehta, Symbos
Service Hero: Nickel Turner, Queensland Department of Transport & Main Roads
Rookie of the Year
Winner: Susanna Man, Transdev Sydney
Service Hero: Jodie Kilmister, Allianz Partners
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Projects
Innovative Customer Experience of the Year
Winner: Logan Driver Assessment Centre – Accommodation Support Request
Service Hero: Metro Trains Sydney – Major Events Operations Program
CX Transformation of the Year
Winner: United Cellars – The Cellar Door Rebuilt
Service Hero: Sutherland Shire Council – The Brilliant Basics
Digital Customer Experience of the Year
Winner: AGIG - AI-powered Appointment Booking Agent
Service Hero: HCF Marketplace