Wednesday, 9th September, 2020
9am - 10am
International Customer Service Standard Webinar
The new version of ICSS is here!
The new version of the International Customer Service Standard (ICSS) has been released this year.
The cyclical review of the previous version (ICSS: 2015-2020) has resulted in the production of the new ICSS: 2020-2025, which reflects extensive consultation with ICSS certified organizations in North America, Australia and Asia, along with consultation with ICSS Assessors, ICCSO members, partner agencies, industry bodies, and an extensive review of current academic literature.
This webinar is designed to introduce you to ICSS: 2020-2025 and walk you through the key changes to this iteration of the Standard and the steps to undertake certification to this new version.
What will be covered?
What is the International Customer Service Standard?
How does the Standard support organisations.
What’s new in ICSS: 2020-2025
What is the process to undertake certification?
Who is this webinar for?
Customer Service Managers, Chief Customer Officers, CX Managers, Service Operations Managers, Contact Centre Managers.
Facilitator - Steven Brett
Steven Brett is a Customer Experience Executive, Entrepreneur and Business Management Consultant, founder of Manage Smart, blogger on leadership and productivity, fellow, assessor and contributor to the Customer Service Institute of Australia.