2021 Australian Service Excellence Awards Finalists

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Organisations

Customer Service Organisation of the Year – Large Business

Aussie Broadband

Tata Communications

Transdev Sydney Ferries

Customer Service Organisation of the Year – Medium Business

Centorrino Technologies

Jaybro Group Pty Ltd

Westfund Health Insurance

Customer Service Organisation of the Year - Small Business

Bare Cremation

News Xtend

Mate

Customer Service Organisation of the Year – Government/Not for Profit

City of Casey

Western Downs Regional Council

Workcover Queensland

Service Excellence in a Large Contact Centre

Aussie Broadband - Aussie Broadband

BT - BT Customer Relations

Service NSW - Service NSW Community & Life Events Virtual Contact Centre

Woolworths Group - Woolworths Customer Hub

 

Service Excellence in a Medium Contact Centre

Australian Catholic Superannuation - ​Member Services Team

Centorrino Technologies - Centorrino Technologies - Service Desk

Westfund Health Insurance - Westfund Member Care Team

Service Excellence in a Small Contact Centre

ANC (Australian NaturalCare) - ANC Customer Service

ghd hair - ghd customer support team

Personalised Plates Queensland - PPQ Customer Service Team

Customer Service Team of the Year - Large

MATE - CUSTOMER HAPPINESS

​Smartgroup - Smartleasing-Vehicle Customer Service Team

WorkCover Queensland - Customer, Community and Advisory Team

Customer Service Team of the Year - Medium

CPM Australia - L'Oréal Customer Service Team

Finder - Customer Care Team

News Xtend - Campaign Management Team

Customer Service Team of the Year - Small

Service NSW - Support Specialist Services (SSS)

Smartgroup - Adelaide Employee Guidance Team

Wilson Security - GPT Contract - CBW Security Team

Customer Service Project of the Year - Continuous Improvement

Centorrino Technologies - eLurn Learning Management System

City of Casey - Voice of Customer Program

WorkCover Queensland - Learn to Improve

Customer Service Project of the Year - Customer Impact

Department of Transport and Main Roads Qld - Strategy and Engagement Identity Services

Optus - Optus Customer Success - Community of Experts

Seven Communications - Smart Energy - Customers at the Heart

Customer Service Project of the Year - Service Transformation

Digicall Assist - Digital Transformation - Contact Centre and Roadside Intelligence Solution

​Tata Communications - Tata Communications - Secure Connected Digital Experience (SCDx)

Optus - Optus Wholesale - Service & Operations Transformation & Continuous Improvement

Customer Service Project of the Year - Service Innovation

Aussie Broadband - Carbon business platform

BT - BT Blue

Optus - Optus - Enterprise Program Management Office - eSIM

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Individuals

Customer Service Advocate of the Year

Clarry Coster - Smartgroup

Peru Dhakal - American Express

Adlah Khattar - CBA

Steven McKeering - Department of Transport and Main Roads Qld

Tony Meier - Department of Transport and Main Roads Qld
 

Customer Service Professional of the Year

Chinnu George - Woolworths Group

Rebecca Hobday - Australian Catholic Superannuation

Chardoneh Kalolo - Assetlink

Alyssa Stewart - Centaur Financial Services

Dominic Swampillai - CBA

Customer Service Leader of the Year

Andrew Darveniza - WorkCover Queensland 

Danielle Evans - American Express

Anand Karuppathevan - HP PPS Australia

Andrew Khalil - Wilson Security

Lavinia Russ - Woolworths Group

Customer Service Manager of Year

Adam Bury - Townsville City Council

Toon Lim - CBA

Tony Michael Neal - HP PPS Australia

Beti Nicolas - Centorrino Technologies

Mark Valana - Smartgroup

Customer Service Executive of the Year

Sharnie Barabas - Australian Catholic Superannuation

Adam Centorrino - Centorrino Technologies

Helen Crossan - BT