2020 Finalists

Organisations

 

Customer Service Organisation of the Year – Government/Not for Profit

Australian Red Cross Lifeblood

Department of Transport and Main Roads (Queensland)

Lotterywest

Customer Service Organisation of the Year – Medium Business

Centorrino Technologies

News Xtend (News Corp Australia)

Property Exchange Australia

Customer Service Organisation of the Year – Large Business

Aussie Broadband

HCF: The Hospitals Contribution Fund of Australia

Law In Order

Service Excellence – Medium Contact Centre

Australian Catholic Superannuation

Centorrino Technologies

HP PPS Australia 

Service Excellence – Large Contact Centre

Aussie Broadband

HCF: The Hospitals Contribution Fund of Australia

WooliesX (Woolworths Food Group)

 

Customer Service Team of the Year - Medium

Finder - Customer Care Team

HCF: The Hospitals Contribution Fund of Australia - Ancillary Claims, Claims Operations Team

News Xtend (News Corp Australia) - Campaign Management Team

Sleeping Duck - Customer Service Team

 

Customer Service Team of the Year - Large

Commonwealth Bank - General Insurance Contact Centre (Sales / Service)

MATE - Customer Happiness Team

Townsville City Council - IT Service Operations Team

Wilson Security - National Dexus Security Team

 

Customer Service Project of the Year - Continuous Improvement

City of Casey - Development of the Customer Experience Strategy

Commonwealth Bank - Operational Excellence

V/Line Corporation - Evolving Organisational Culture to Deliver a Better Customer Experience

Customer Service Project of the Year - Customer Impact

Optus - Care Standards

Sydney Water - Customer Experience Platform (CxP) Program

Visionstream Australia - Mount Terrible Upgrade Project

Customer Service Project of the Year - Service Transformation

INX Software - INX Customer Service Project 

Suncorp Personal Injury - EXCITE

Transdev Melbourne - Project Phoenix

Customer Service Project of the Year - Service Innovation

HP PPS Australia - Virtual Reality (VR) HP A3 Printer Training 

Intuit Quickbooks - The Expert Ecosystem

Optus - Fixed Residential Transformation & Innovation

Individuals

Customer Service Advocate of the Year

Stephanie Phillips - Department of Transport and Main Roads (Queensland)

Bailey Johnson - CBA

Ramzi El Khoury - HP PPS Australia

Andrew Orr - Intuit Quickbooks

Lorrae Leo - Australian Catholic Superannuation

 

Customer Service Professional of the Year

Lisa Mobbs - Department of Transport and Main Roads (Queensland)

Jacob Doueihi - CBA

Mark  Jimenez - HP PPS Australia

Bonny Wong - Intuit Quickbooks

Gus Younes - Australian Catholic Superannuation

 

Customer Service Leader of the Year

Rennie Fletcher - Department of Transport and Main Roads (Queensland)

Tanya Acheson- Department of Transport and Main Roads (Queensland)

Chetana Bais - CBA

Rebekah Nugent - WithYouWithMe

Janet Born - Department of Transport and Main Roads (Queensland)

 

Customer Service Manager of Year

Bianca Tuckwell- CBA

Shaun Harper - Centorrino Technologies

Ryan De Rosayro - Property Exchange Australia

Brent Walker - TSA Group

Customer Service Executive of the Year

Wietske Smith - Department of Transport and Main Roads (Queensland)

Martin Culnane - Suncorp Personal Injury

Kylie Dunphy-Brown - CBA

Adam Centorrino - Centorrino Technologies

Lisa Dowie - Property Exchange Australia

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