2020 Finalists

Organisations

 

Customer Service Organisation of the Year – Government/Not for Profit

Australian Red Cross Lifeblood

Lotterywest
Department of Transport and Main Roads (Queensland)

Customer Service Organisation of the Year – Medium Business

Centorrino Technologies

News Xtend (a division of News Corp Australia)

Property Exchange Australia

Customer Service Organisation of the Year – Large Business

HCF

Aussie Broadband

Law In Order

Service Excellence – Medium Contact Centre

Centorrino Technologies

Australian Catholic Superannuation

HP PPS Australia 

Service Excellence – Large Contact Centre

Aussie Broadband

HCF

Woolworths Food Group

 

Customer Service Team of the Year - Medium

News Xtend (a division of News Corp Australia) - Campaign Management Team

Sleeping Duck - Customer Service Team

Finder - Customer Care Team

HCF - Ancillary Claims, Claims Operations Team

 

Customer Service Team of the Year - Large

Townsville City Council - IT Service Operations Team

CBA - General Insurance Contact Centre (Sales / Service)

Wilson Security - National Dexus Security Team

MATE - Customer Happiness Team

 

Customer Service Project of the Year - Continuous Improvement

V/Line Corporation - Evolving Organisational Culture to Deliver a Better Customer Experience

City of Casey - Development of the Customer Experience Strategy

CBA - Operational Excellence

Customer Service Project of the Year - Customer Impact

Visionstream Australia - Mount Terrible Upgrade Project

Sydney Water - Customer Experience Platform (CxP) Program

Optus - Care Standards

Customer Service Project of the Year - Service Transformation

Suncorp - PII EXCITE

Transdev Melbourne - Project Phoenix

INX Software - INX Customer Service Project 

Customer Service Project of the Year - Service Innovation

HP PPS Australia - Virtual Reality (VR) HP A3 Printer Training 

Intuit Australia - The Expert Ecosystem

Optus - Fixed Residential Transformation & Innovation

Individuals

Customer Service Advocate of the Year

Stephanie Phillips - Department of Transport and Main Roads

Bailey Johnson - CBA

Ramzi El Khoury - HP PPS Australia

Andrew Orr - Intuit Australia

Lorrae Leo - Australian Catholic Superannuation

 

Customer Service Professional of the Year

Lisa Mobbs - Department of Transport and Main Roads

Jacob Doueihi - CBA

Mark  Jimenez - HP PPS Australia

Bonny Wong - Intuit Australia

Gus Younes - Australian Catholic Superannuation

 

Customer Service Leader of the Year

Rennie Fletcher - Department of Transport and Main Roads

Tanya Acheson- Department of Transport and Main Roads

Chetana Bais - CBA

Rebekah Nugent - WithYouWithMe

Janet Born - Department of Transport and Main Roads

 

Customer Service Manager of Year

Bianca Tuckwell- CBA

Victoria Callaghan - Wilson Security

Shaun Harper - Centorrino Technologies

Ryan De Rosayro - Property Exchange Australia

Brent Walker - TSA Group

Customer Service Executive of the Year

Wietske Smith - Department of Transport and Main Roads

Martin Culnane - Suncorp

Kylie Dunphy-Brown - CBA

Adam Centorrino - Centorrino Technologies

Lisa Dowie - Property Exchange Australia

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