2019 Australian Service Excellence Awards Winners

In 2019, a record number of organisations were nominated for awards, across a range of industries. Leading organisations and individuals were awarded Australia’s most prestigious customer service awards at the Australian Service Excellence Awards held on Thursday, 24 October 2019 in the Melbourne Room at the Melbourne Convention and Exhibition Centre.

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Organisations

 

Customer Service Organisation of the Year – Government/Not for Profit

Winner:  Yarra Valley Water

Service Champion: Lotterywest Operations & Support

Customer Service Organisation of the Year – Small Business

Winner: Centorrino Technologies

Service Champion: OVO

Customer Service Organisation of the Year – Medium Business

 

Winner: Stryker South Pacific

Service Champion: Law In Order

Customer Service Organisation of the Year – Large Business


Winner: Melbourne Cricket Club

Service Champion: HCF: The Hospitals Contribution Fund of Australia

Service Excellence – Small Contact Centre

 

Winner: Centorrino Technologies - CT Service Desk

Service Champion: Townsville City Council - IT Service Desk

 

Service Excellence – Medium Contact Centre

 

Winner: WEX Australia - Client Services Team

Service Champion: Australian Catholic Superannuation - Member Services

Service Excellence – Large Contact Centre

Winner: HCF: The Hospitals Contribution Fund of Australia

Service Champion: American Express Australia Limited - Consumer Engagement Network

Customer Service Team of the Year - Small

 

Winner: Transdev NSW - Customer Experience Team

Service Champion: V/Line Corporation -Southern Cross Station Customer Experience Improvements Team

 

Customer Service Team of the Year - Medium

 

Winner: News Xtend (News Corp Australia) - Campaign Management

Service Champion: Smartsalary Pty Ltd - Smartsalary General Salary Packaging - Sandstorm

 

Customer Service Team of the Year - Large

 

Winner: Pacific Fair Shopping Centre

Service Champion: Mate Communicate Pty Ltd - Mate Customer Service Team

 

Customer Service Project of the Year – Continuous Improvement

Winner: AMP Capital - AMP Capital Office & Industrial – Connection Collective

Service Champion: Wyndham Destinations Asia Pacific - Project School

 

Customer Service Project of the Year – Customer Impact

 

Winner: City of Casey - Customer First

Service Champion: Sydney Airport - Aira Navigation Service

Customer Service Project of the Year – Customer Integration

Winner: Stryker South Pacific - Stryker &WSLHD ProStart Implementation

Service Champion: Assetlink Services - Transition of Soft Services with AMP Capital

Customer Service Project of the Year – Service Innovation

 

Winner: Intuit Australia - Augmenting Customer Success Expertise

Service Champion: HP Australia - Customer Support Team Customer Excellence Innovation Project

 

Customer Service Project of the Year – Service Transformation

 

Winner: Optus - Optus Wholesale & Satellite - Fixed Residential Digital Transformation

Service Champion: Department of Transport and Main Roads (Queensland) CX Transformation Program

 

Best of the Best

Winner: Melbourne Cricket Club

Individuals

Extraordinary Service Award

 

Winner: Tam Tran – HCF: The Hospitals Contribution Fund of Australia

 

Customer Service Advocate of the Year

 

Winner: Yu-hsien Kuo – American Express Australia Limited

Service Hero: Sarah Megara – Vocus Communications Pty Ltd

 

Customer Service Professional of the Year

 

Winner: Vanessa Milosz – Australian Red Cross Blood Service

Service Hero: Daniel Wood – American Express Australia Limited

 

Customer Service Leader of the Year

 

Winner: Aneta Field – Commonwealth Bank

Service Hero: Danielle Evans – American Express Australia Limited

 

Customer Service Manager of Year

 

Winner: Bianca Bowron-Cuthill – Intuit Australia

Service Hero: Sabeena Parween – Vicinity Centres

 

Customer Service Executive of the Year

 

Winner: Tony Pescott – Customer Pulse

Service Hero: Donna Price – Melbourne Cricket Club

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