Customer Service Institute of Australia - dedicated to Australian Customer Service Training, Certification and Awards.

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  • Certification

    Service Standards & ICSS Certification

    ICSS

    ICSS2

    ICSS3

    ICSS4

    Certification for Organisations

    The Customer Service Institute of Australia (CSIA) has two internationally accredited Certification Programs designed to enhance service standards in private sector, not for profit and government organisations.

    The CSIA assesses and certifies organisations to the International Customer Service Standard (ICSS) via its Certified Customer Service Organisations Program and Australia’s leading Complaint Management System Audit and Certification (International Standard for Complaints Handling Processes: AS ISO 10002—2006), program.

    Please click on the certification you are interested in below to learn how your organisation can gain independent assurance of your service standards and systems.

    The International Customer Service Standard

    The International Customer Service Standard – Certified Customer Service Organisation Trustmark program is an internationally accredited standard assessment and certification program authorised by the International Standards Accreditation Board of ICCSO.  Launched in Australia in 1999 by the CSIA (the sole Accredited Australian Certification Body for the International Customer Service Standard) today the standard is recognised and utilised by the world’s leading organisations. Exceptional customer service is a critical element of the mission and vision statements of an organisation. To execute on these commitments, organisations and individuals need to achieve peak levels of performance – that means continually improving and being better than your competition.What gets measured gets done! 

    Certification to the International Customer Service Standard is assisting organisations in achieving customer service excellence, via assessment and certification to the International Customer Service Standard (ICSS).

    The International Customer Service Standard has been issued with the International Standard Book Number: 0 957806108

    Certified Complaint Management System Audit and Certification

    The International Standard for Complaints Handling Processes: AS ISO 10002—2006 – Certified Complaint Management System Audit and Certification Trustmark Program.  To formalise the way complaints are managed all types of organisations can have their complaint handling procedures and operations accredited as a CSIA ‘Certified Complaint Management System’ and participate in the exclusive CSIA complaint management benchmarking program. By achieving this certification your organisation will be assured it has been independently assessed as complying with the highest international standards for complaint management. Successful organisations will also be able to proudly display a recognised Trustmark proclaiming its CSIA ‘Certified Complaint Management System’. The ‘Certified Complaint Management System’ Audit and Certification Process is achieveable and has been designed to deliver confidence that your organisation is not only complying with the standard but also how you are performing against best practice.