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Customer Service Excellence
e-magazine For
a free sample copy click here
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To
subscribe to the e-magazine, please contact the
CSIA
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Launched
by CSIA, Customer
Service Excellence e-magazine
is
read by managers, directors and CEOs from companies across all
sectors. All of these organisations have one thing in common -
they take their customers very, very seriously and are striving
to build their organisation around their customers.
The
e-magazine contains the best of the world's customer service
commentary and ideas with Australian articles and news.
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Download
White Paper on Measuring the
Financial Cost of Bad Service by Brett Whitford
White Paper and Powerpoint slides from 2007 Customer Service Week
Breakfast
For
a FREE PDF copy click here
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The
Customer Service Excellence
e-magazine offers:
Briefings
The Customer Service
News section keeps you up to date with crisp, clear analysis
of customer service news and events, plus the latest findings
on research into customer behaviour. |
Best Practice Case Studies
Learn from the world's
leading professionals through CSE's Best Practice Case
Studies. Pick up practical tips from your own and other
industry sectors. |
Strategic Customer Service
What can we learn from
other customer service cultures from around the globe? How can
giving things away win customer loyalty? Does your company
have the right customer facing values for the 21st Century?
The Strategic Customer Service section covers these and other
'make or break' subjects you won't find covered anywhere else. |
Technology
The magazine's
Technology section is a unique, jargon-free guide to getting
the most out of your IT investment. How do you handle a cyber
call? Is Computer Telephony Integration right for you? What's
the best way to use an Extranet to get closer to your
customers? Where should customer self-service kiosks fit into
your strategy, if at all? The magazine's Technology section
provides the answers. |
Tools & Techniques
In the Tools &
Techniques section, practical 'how to's' take you, step by
step, through the tools that will bring you closer to your
customers - from building a customer confidence index to
developing a continuous improvement customer service culture. |
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Customer Service Excellence
by Brett
Whitford
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List
Price: AUD 66
(Incl. GST)
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| To place an
order please contact the CSIA
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| About
the author |
Born
in 1968, Brett Whitford joined the Royal Australian Air
Force at 17. After his period of service Brett continued his
studies in Commerce at Murdoch University. During this time he
had the distinction of being one of the youngest people (age 20)
to be endorsed for the State Parliament.
Brett began his career in publishing with Business Directions
spending two years with the reference magazine for business
before establishing Beaumont Publishing House in 1990.
He is also the author of other bestsellers: Computer
Excellence, Success
Through Excellence and The
Pursuit of Quality (Australian and UK editions). |
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Customer Service Excellence
studies the vital topics of:
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