The ever-changing business environment doesn’t wait for businesses to catch up. Organisations need to adapt to keep the pace with new challenges and trends – so they can be sure they’re still providing world-class customer experiences.
The most engaging customer experiences draw on these core competencies. How does your organisation measure up?
Delivering better customer experiences
By undertaking CSIA’s ICSS assessment we have received validation of how far we have come. We now proudly display our CCSO certificate, which is a true reflection of the entire QBCC team effort.LEARN MORE
We wanted to benchmark ourselves against world-class companies and it was good to get an external viewpoint on how we are performing. The assessment also made us realise all the good things we are doing as a company!LEARN MORE