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CSIA provides CS/CX professionals and organisations with information on leading edge and best practices in Customer Service and Experience

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Research

Explore the latest research and best practice in customer service.

OCT 2015
research

The State of Customer Experience in Australia

CSIA is working with EY Sweeney to understand the state of customer experience in Australia. Adopting both a consumer and business lens, the results of this research are coming soon to our members.

NOV 2015
research

Lend your expert voice to our latest research

CSIA is seeking experts in the customer service and CX space to contribute to the latest research exploring what drives great customer experiences. Call 1300 912 700 to find out more.

Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.


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