Professional Membership

Associate Member

Associate Membership (ACSIA) is available to all applicants: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions.

We encourage Associate members to develop their skills by using the content and services provided by CSIA.

Associate Member benefits

• Associate Member certificate
• Recognition of member’s professional standing through use of the CSIA designatory post-nominal letters: ACSIA
• Discounts on training, events and functions

Member

CSIA Member status (MCSIA) is awarded to customer service professionals:

• With five years' experience managing customer service activities, demonstrating successful, continuous professional and personal development
• This five year period may be reduced by up to two years, depending on educational qualifications held

Member benefits

• Member certificate
• Recognition of member’s professional standing through use of the CSIA designatory post-nominal letters: MCSIA
• Discounts on training, events and functions.

Fellow

CSIA Fellow status (FCSIA) is awarded to customer service professionals:

• With ten years relevant experience
• Who must have a proven record of successful continuous professional and personal development
• Direct entry as a Fellow will be available only in exceptional cases for individuals prominent in the field of customer service. Admission will depend on the degree of seniority, reputation and acknowledged effectiveness

Fellow benefits

• Member certificate
• Recognition of member’s professional standing through use of the CSIA designatory post-nominal letters: FCSIA
• Discounts on training, events and functions
• Exclusive access to networking events and speaker opportunities

Organisational Membership

There are four different categories of annual organisational membership available to organisations

Bronze

• Two complimentary professional memberships
• Certificate proclaiming your organisation's membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards event
• Member discounts to CSIA networking events and functions
• 'CSIA Quarterly', CSIA’s member magazine

Silver

• 5% discount on CSIA services (e.g., training and ICSS certification)
• Four complimentary professional memberships
• Certificate proclaiming your organisation’s membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions
• 'CSIA Quarterly', CSIA’s member magazine

Gold

• 10% discount on CSIA services (e.g., training and ICSS certification)
• Six complimentary professional memberships
• Certificate proclaiming your organisation’s membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions
• 'CSIA Quarterly', CSIA’s member magazine

Platinum

• 20% discount on CSIA services (e.g., training and ICSS certification)
• Ten complimentary professional memberships
• Certificate proclaiming your organisation’s membership
• Member discounts for entries to, and attendance at, the annual Australian Service Excellence Awards (ASEA) event
• Member discounts to CSIA networking events and functions
• 'CSIA Quarterly', CSIA’s member magazine

Are you a not-for-profit organisation?

Contact CSIA for more information about how we can help you become a member.