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	Asia Pacific Customer Service Consortium (APCSC) is an independent organisation dedicated to bringing added-value and creating long-term business impact in the Asia-Pacific region through research on customer service and development of measurement, methodology and business models. APCSC develops a virtual research infrastructure that focuses on the cutting edge of the customer service development from different perspectives. Consortium programs facilitate members to exchange ideas and share best practices. The current research programs focus on eCommerce Customer Service Support and Global Coordination on Customer Service.

	The International Council of Customer Service Organisations (ICCSO) is an international collection of customer service organisations seeking to develop and promote international service standards and professional excellence in customer service. The Council members are responsible for promoting international customer service standards, professional certification and in 2008, the International Service Excellence Awards. The Council's membership include some of the world's leading Customer Service Bodies, members are the Asia Pacific Customer Service Consortium, the Hong Kong Customer Service Consortium, the Customer Service Institute of America and the Customer Service Institute of Australia which also provides secretariat services and funding for the Council ICCSO is dedicated to supporting and fostering co-operation between the organisations around the world which are responsible for the development of organisations and individuals towards customer service excellence.

	Hong Kong Customer Service Consortium (HKCSC Ltd) is Hong Kong's leading independent provider of customer service solutions. HKCSC Program offers research service amongst leading companies in Hong Kong. This program enables members to conduct cost effective research projects and promotes exchange of ideas, share of experience and best practice procedures. HKCSC organises public speaker-luncheon events with leading experts from around the world, offers training workshop on service quality and service marketing and the latest development in customer service management.

	The Customer Service Institute of America’s charter is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to publish the International Customer Service Standard (ICSS), and certify organisations against the Standard. The Customer Service Institute of America (CSIA) also has the US responsibility for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of ‘Certified Customer Service Organisation’ status. CSIA is the body delegated by ICCSO to manage the International Service Excellence Awards in the US. These awards are the world’s peak customer service awards with leading customer service organisations and individuals around the globe being nominated in a variety in categories to recognise their commitment customer service excellence. As well as its programs for organisations, CSIA also provides ongoing professional development of customer facing and contact centre service professionals, customer service managers and Chief Customer Officers through membership, education resources and training packages, together with networking events and workshops.