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	Below are CSIA's major TV and radio interviews: Click Here to listen to Brett Whitford's Business Essentials interview on Cost of Bad Service Click Here for Awards Interview with Brett Whitford & Channel Seven's Sunrise Click Here for Complaints Handling Interview with Brett Whitford & Channel Nine's Richard Wilkins Click Here for Complaints Handling Interview with Brett Whitford & Sky News Click Here for 2006 Westpac Awards TV Ad Click Here for 2007 ANZ Awards TV Ad
	Customer Service Institute of Australia has been celebrating the Official National Customer Service Week for 7 years and during that time has been supported by some fantastic Australian organisations...NOW WE WANT TO GIVE SOMETHING SPECIAL BACK TO YOU!!! FREE CUSTOMER SERVICE LEADERSHIP BREAKFASTS IN SYDNEY, MELBOURNE AND BRISBANE... Join Australia's customer service management elite lead by your host, Brett Whitford, acclaimed as Australia's most inspiring Customer Service thinker and author. At the breakfast you can network and be part of an interactive keynote entitled: 'Measuring the Financial Cost of Bad Service™' - Leaders can use this tool to justify the investment $$$ required to achieve Customer Service Excellence To attend this free breakfast please contact CSIA on 02 9386 4477 or download and return the attendance form by clicking here. Event Details are as follows: Sydney 2nd October 7.00am Registration and Networking 7.30am Start and 9.00am finish Melbourne 3rd October 7.00am Registration and Networking 7.30am Start and 9.00am finish Brisbane 4th October 7.00am Registration and Networking 7.30am Start and 9.00am finish Bookings are essential and numbers sadly are limited so please book early!

Discover Australia’s most exceptional customer service stars at the Customer Service Institute of Australia's Australian Service Excellence Awards.

The CSIA Australian Service Excellence Awards showcase achievement

in Customer Service. Reaching the finals and winning an award illustrates

the high standards of management, training and commitment to

excellence within those organisations.

This highly demanding area is arguably the critical success factor for many

organisations. For this reason it is important that the Customer Service Profession

has its own national awards to recognise, promote and reward excellence,

professionalism and outstanding achievement.

Customer Service Institute of Australia’s Australian Service Excellence Awards.

2007/2008 Awards Presentation Events

2007/08 Gala Black-Tie National Awards Presentation Dinner

Event for 07/08 is TBD

Corporate Package: Book for 9 and receive 1 complimentary ticket.

To book tickets for the Gala Black - Tie National Awards Presentation Dinner for the

Australian Service Excellence Awards Click Here

to download a booking form and fax back to (02) 9387 4477

Or return mail to:

The Customer Service Institute of Australia

PO Box 811, Edgecliff, NSW 2027
or for further information on any of the events please call on: (02) 9386 4477
or email info@csia.com.au.

2007/08 New South Wales Awards Presentation & Cocktails

Event for 07/08 is TBD

Corporate Package: Book for 9 and receive 1 complimentary ticket.

To book tickets for the 2007/08 New South Wales Awards Presentation & Cocktails (National Awards Dinner)

Click Here

State winners automatically qualify for the National Awards program.

2007/08 Victorian Awards Presentation & Cocktails

Event for 07/08 is TBD

Corporate Package: Book for 9 and receive 1 complimentary ticket.

To book tickets for the 2007/08 Victorian Awards Presentation & Cocktails

Click Here

State winners automatically qualify for the National Awards program.

2007/08 Queensland Awards Presentation & Cocktails

Event for 07/08 is TBD

Corporate Package: Book for 9 and receive 1 complimentary ticket.

To book tickets for the 2007/08 Queensland Awards Presentation & Cocktails

Click Here

State winners automatically qualify for the National Awards program.

2007/08 Western Australia Awards Presentation Breakfast
Event for 07/08 is TBD

Corporate Package: Book for 9 and receive 1 complimentary ticket.

To book tickets for the 2007/08 WA Awards Presentation Breakfast

Click Here

To book tickets for the Gala Black - Tie National Awards Presentation Dinner for the

Australian Service Excellence Awards Click Here

to download a booking form and fax back to (02) 9387 4477

Or return mail to:

The Customer Service Institute of Australia

PO Box 811, Edgecliff, NSW 2027
or for further information on any of the events please call on: (02) 9386 4477
or email info@csia.com.au.

Australia's Most Customer Focused Politician, the Hon. Joe Hockey MP was presented with his Award on Channel Seven's Sunrise. Click for Media Release

Thanks for all your nominations!