Discover Australia’s most exceptional customer service stars at the Customer Service Institute of Australia's Australian Service Excellence Awards.  The CSIA Australian Service Excellence Awards showcase achievement  in Customer Service. Reaching the finals and winning an award illustrates  the high standards of management, training and commitment to  excellence within those organisations.    This highly demanding area is arguably the critical success factor for many  organisations. For this reason it is important that the Customer Service Profession  has its own national awards to recognise, promote and reward excellence,   professionalism and outstanding achievement.   Customer Service Institute of Australia’s Australian Service Excellence Awards.     2007/2008 Awards Presentation Events   2007/08 Gala Black-Tie National Awards Presentation Dinner 29th October 2008 - National Gallery of Victoria Function begins in the Federation Court Area at 6.30pm with Pre-dinner drinks until 7.00pm Guest are requested to be seated in the Great Hall by 7.00pm to begin the Awards Presentations. Corporate Package: Book for 9 and receive 1 complimentary ticket.   To book tickets for the Gala Black - Tie National Awards Presentation Dinner for the Australian Service Excellence Awards Click Here  to download a booking form and fax back to (02) 9387 4477 Or return mail to: The Customer Service Institute of Australia PO Box 811, Edgecliff, NSW 2027  or for further information on any of the events please call on: (02) 9386 4477 or email info@csia.com.au.            2007/08 New South Wales Awards Presentation & Cocktails 15th October 2008 The Establishment, Sydney Corporate Package: Book for 9 and receive 1 complimentary ticket. To book tickets for the 2007/08 New South Wales Awards Presentation & Cocktails Click Here  State winners automatically qualify for the National Awards program.     2007/08 Victorian Awards Presentation & Cocktails 29th October 2008 National Gallery of Victoria Corporate Package: Book for 9 and receive 1 complimentary ticket. To book tickets for the 2007/08 Victorian Awards Presentation & Cocktails (National Awards Dinner) Click Here  State winners automatically qualify for the National Awards program.       2007/08 Queensland Awards Presentation & Cocktails 8th October 2008 - Augustines on George Corporate Package: Book for 9 and receive 1 complimentary ticket. To book tickets for the 2007/08 Queensland Awards Presentation & Cocktails Click Here State winners automatically qualify for the National Awards program.       2007/08 Western Australia Awards Presentation Breakfast Event for 07/08 is TBD Corporate Package: Book for 9 and receive 1 complimentary ticket. To book tickets for the 2007/08 WA Awards Presentation Breakfast Click Here   To book tickets for the Gala Black - Tie National Awards Presentation Dinner for the Australian Service Excellence Awards Click Here  to download a booking form and fax back to (02) 9387 4477 Or return mail to: The Customer Service Institute of Australia PO Box 811, Edgecliff, NSW 2027  or for further information on any of the events please call on: (02) 9386 4477 or email info@csia.com.au.

Below are CSIA's major TV and radio interviews: 

Click Here to listen to Brett Whitford's Business Essentials interview on Cost of Bad Service

Click Here for Awards Interview with Brett Whitford & Channel Seven's Sunrise

Click Here for Complaints Handling Interview with Brett Whitford & Channel Nine's Richard Wilkins

Click Here for Complaints Handling Interview with Brett Whitford & Sky News

Click Here for 2006 Westpac Awards TV Ad

Click Here for 2007 ANZ Awards TV Ad

Customer Service Institute of Australia has been celebrating the Official National Customer Service Week for 8 years and during that time has been supported by some fantastic Australian organisations...NOW WE WANT TO GIVE SOMETHING SPECIAL BACK TO YOU!!! 

Click here to download information on Customer Service Week and FREE recognition items!