Briefings
The Customer Service
News section keeps you up to date with crisp, clear analysis
of customer service news and events, plus the latest findings
on research into customer behaviour. |
Best Practice Case Studies
Learn from the world's
leading professionals through CSE's Best Practice Case
Studies. Pick up practical tips from your own and other
industry sectors. |
Strategic Customer Service
What can we learn from
other customer service cultures from around the globe? How can
giving things away win customer loyalty? Does your company
have the right customer facing values for the 21st Century?
The Strategic Customer Service section covers these and other
'make or break' subjects you won't find covered anywhere else. |
Technology
The magazine's
Technology section is a unique, jargon-free guide to getting
the most out of your IT investment. How do you handle a cyber
call? Is Computer Telephony Integration right for you? What's
the best way to use an Extranet to get closer to your
customers? Where should customer self-service kiosks fit into
your strategy, if at all? The magazine's Technology section
provides the answers. |
Tools & Techniques
In the Tools &
Techniques section, practical 'how to's' take you, step by
step, through the tools that will bring you closer to your
customers - from building a customer confidence index to
developing a continuous improvement customer service culture. |
