As part of the celebrations of National Customer Service week CSIA is giving you, our members, a FREE gift.

You can download all the artwork you need to celebrate Customer Service Week.  Below you can download the OFFICIAL CSIA National Customer Service Week logo, poster artwork, and recognition certificate.

Other Customer Service Week reward and recognition items can be purchased by clicking here.

If you are interested in purchasing CSIA Branded items, please contact us at 02 9386 4477 to check items, price, and availability.

Click below to download your free CSIA National Customer Service Week artwork

Print

The Customer Service Institute of Australia is pleased to link with global customer service organisations and provide you with their ideas celebrating this occasion!

Customer Service Week is a chance to allow you and your organisation to show your appreciation to your customer service team and to celebrate all they do.  By having a team that truly cares for your customers and wants to 'be the difference', your organisation will sit head and shoulders above the rest in customer loyalty and willingness to recommend.

• Announce your celebration plans to your entire organisation through word of mouth, memos, e-mail and internal newsletters.
  
  
• Create an agenda for the week's festivities to hand out to each customer service professional — and be sure to post one where everyone in your company can see!
  
  
• Answer your phones or greet your customers by saying, "Thank you for helping us celebrate National Customer Service Week. How may I help you?" or "At (company name), we treasure our customers! How may I help you?"
  
  
• Let other departments, customers and the media know that you're celebrating National Customer Service Week.

• Use our "Be the Difference" artwork for your posters, banners and balloons to create a festive atmosphere for the week.  
  
  
• Decorate your department as well as prominent areas of your company including cafeterias, hallways, lobbies and conference rooms.
  
  
• Remember those colorful construction paper chains you made in elementary school? They're a great way to decorate your department too! Cut strips of colored construction paper, have your team write their name on each, and link together to create a chain. You reinforce the idea of working together AND decorate!
  
  
• Build excitement by hanging posters and banners early.
  
  
• If appropriate, encourage your team to decorate their cubicles or workstations.

• Make sure your customers know about your commitment to great customer service! Have your team keep an "Be the Difference" note pad handy so they can write quick notes of thanks to customers.
  
  
• Have your team personally call your customers and ask how your company can better serve them in the future.
  
  
• Invite a select group of your best customers in for lunch so they can see your customer service department in action.
  
  
• Don't forget to celebrate your internal customers too!

• Give each customer service professional one of our Certificates of Recognition in appreciation for their hard work and commitment to great customer service.
  
  
• Leave a thank-you message on each customer service professional's voice mail.
  
  
• Write a quick note of thanks to each customer service professional on a sheet 

   You can even get top management involved and have them write thank-you notes.

• Choose from our many Customer Service Week rewards and incentive items and surprise your team with a gift-a-day during Customer Service Week.
  
  
• Depending on your budget, a grand prize could be a dinner-for-two gift certificate to an upscale restaurant and movie tickets.
  
  
• Reward your team with monetary bonuses, time off, food treats and gift certificates.

• Focus the spotlight on exceptional customer service team by giving them a special award and a mention in your company newsletter.
  
  
• Name a "Customer Service Professional of the Day" each day during Customer Service Week. Send a company-wide e-mail to announce your pick each day. Ask the winners to present some of their success tips and techniques at your next staff meeting.
  
  
• Be sure to publicise your winners by sending out a press release and photograph to your local newspapers — it's great publicity for your company too!

• Customer Service Week is the perfect time to revitalise your training program. Our training materials, including newsletters, books, audios and videos or rewards and incentive items, are ideal ways to teach and reinforce the skills your team need to treasure your customers.
  
  
• Hold Training Workshops on specific topics each day of Customer Service Week. You get 8 workshop ideas — complete with meeting content, presentation ideas, quizzes and games — 
  
  
• Invite guest speakers from different departments so your team can gain an understanding of your company's "big picture" and how they fit in.
  
  
• Give a refresher course on your company's policies and procedures.

• Games and contests are great ways to help your team relieve stress, have fun and build camaraderie. 

   

• Be sure to give out prizes to everyone who participates!

• Hold a special "Stress Management" training workshop as part of your Customer Service Week celebration. Review relaxation tips to help your team reduce stress.
  
  
• Our Fun Pack is a great stress-reliever and is the perfect gift to present to your team on this day! If your budget allows, you can even bring in a masseuse.
  
  
• Urge your team to concentrate on eating healthy, getting enough sleep and exercising for their physical and mental well-being — on and off the job.

• The simple act of greeting each customer service professional individually with a small gift and words of encouragement can give team a big motivational boost.
  
  
• E-mail or post motivational quotes to inspire your team. 
  
  
• Compliments are a powerful way to motivate your team to perform at higher levels. To make your compliments even more meaningful, give immediate recognition and be specific. It's okay to say "Nice job," but even better to say "Nice job keeping calm with that difficult customer this morning."
  
  
• Schedule a motivational guest speaker to hold an exciting session that your team are sure to remember.
  
  
• Keep your team on their toes — hold your staff meetings in different locations each week.

• Monday-Morning Kick-Off Breakfast — create invitations that look like a treasure map to invite your team to your events. Bring in baked goods, juice and gourmet coffee to get the celebration going!
  
  
• Taco Lunch — Host a taco luncheon for your team, and be sure to invite employees from other departments to help celebrate. You can even end the lunch with a piñata bash!
  
  
• Potluck Lunch — Ask each customer service professional to bring their favorite dish (with recipe of course!) and have a lunch built on teamwork.
  
  
• Dessert Day — Treat your team to a variety of desserts. Bake brownies, a cake, cookies, or doughnuts. A delicious way to end the week!
  
  
• Cheese and Crackers — Create a cheese and crackers spread for your team to enjoy throughout the day. Fresh fruit is a nice touch too!
  
  
• Hoagie Day — Order a 6-foot long sub from your local deli and have a picnic lunch.
  
  
• Pizza Party — Have pizza delivered during your lunch-time "Stress Management" training session. End the lunch by giving each of your team one of our stress-relieving Fun Packs.
  
  
• Ice Cream Social — Treat your team with all the essentials to make yummy ice cream sundaes!
  
  
• Friday Wrap-Up Lunch/Dinner — Take your department out for a special lunch or dinner away from the office as a final celebration.
  
  
• Theme parties — Pick a day during Customer Service Week where your team can dress up according to a theme. Here are some ideas:
  
  
  • Pirate Day — Yo ho ho! Have team dress up as their favorite pirate — be sure to have a treasure hunt!
    
    
  • Disco Day - Team dress up in their '70's garb and listen to music of the era.
    
    
  • 50's Sock-Hop — Order in burgers and fries and break out the blender for home-made milkshakes while rockin' to the oldies tunes!
    
    
  • Hawaiian Luau Day — Turn your department into a tropical paradise. Dress up in Hawaiian shirts and grass skirts, grab a fresh fruit smoothie and get ready for a game of limbo!
    
    
  • Patriotism Day — Celebrate our country! Ask each customer service professional to dress in red, white and blue.
    
    
  • Mardi Gras — Bring in colored construction paper, glitter, beads and markers and have each customer service professional make a crown. After all, they are kings and queens for the week!

• Customer Service Week is the perfect time to make other departments aware of the excellent service you provide. Hold an open house so other employees can drop in and see the customer service department in action.
  
  
• Publicise your departmental statistics such as the number of calls per day, survey results and sales results — so the entire company can see all the effort your team put into providing superior customer service.
  

To book tickets or for further information on any of the events
please call : 1300 912 700
or email info@csia.com.au.