Training and continuous improvement is what differentiates you and your organisation from everyone else in your industry.  Creating the right company culture, maintaining momentum, and keeping staff motivated and happy are key to the success of keeping your customers happy.  

Customer Service Week is a chance to allow you and your organisation to show your appreciation to your customer service team and to celebrate all they do.  By having a team that truly cares for your customers and wants to 'be the difference', your organisation will sit head and shoulders above the rest in customer loyalty and willingness to recommend.

Listed below are some fantastic reward and recognition items that will help to keep you and your team motivated!

 Combo - Pen/Flash Drive 

Want a special gift for your special team?  This sleek professional pen is a great tool for all of your active customer service team members.  This pen has dual functionality as it doubles as a pen and a Flash Drive (256 MB) to hold presentations and download files on the run.  Get yours today and celebrate in style!
Price: $79.95
 (plus GST and S&H)

Motivate your team with this CSIA Certified Customer Service Professional 'Make Your Customers Fans!' travel mug.  The insulated mug has a stainless steel interior and sealed lid.
Price: $18.00 (plus GST and S&H)

Customer Mania!  Ken Blanchard, Jim Ballard and Fred Finch 
Customer service is the single most pressing problem for business managers and people in any service or sales operation.  This book emphasises the four critical steps to follow in order to create and maintain a people-orientated, performance driven, customer first organisation.
Price: $34.95 (plus GST and S&H)

Keep 'Play' alive at work with this colourful rainbow slinky.  This CSIA Certified Customer Service Professional 'Make Your Customers Fans!' slinky is limited.  Get yours before supplies run out!
Price: $7.50 (plus GST and S&H)

Raving Fans! Ken Blanchard and Sheldon Bowles
Satisfied customers just aren't good enough!  Raving Fans includes startling new tips and innovative techniques that can help anyone in any workplace to deliver stunning customer service and achieve miraculous bottom-line results.
Price:  $20.95 (plus GST and S&H)

Motivate your team with this CSIA Certified Customer Service Professional 'Make Your Customers Fans!' ceramic mug.  
Price: $20.00 (plus GST and S&H)

Customer Service (training DVD) - Brainpower Training - Nina Sunday
Dramatically improve your people skills and improve customer loyalty.  The Customer Service DVD features engaging Australian presenter, Nina Sunday, outlining the attributes of world class, best practice Customer Service chapter by chapter.
Price: $995 (plus GST and S&H)

The Future is Customer Service (audio CDs) - Kym Illman
Learn how managers and staff go beyond the norm to win business and ensure customer ecstasy, often at little cost or with minimum efforts.  This audio book features real-life service success stories plus proven strategies you can use.
Price: $69 (plus GST and S&H)

To order any of the above items, please email your order to customerserviceweek@csia.com.au

If you have questions about any of the above items, please call us at (02) 9386 4477