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CSIA
Customer Charter
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| Operations
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We embrace the International Customer Service
Standard in all that we do.
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| Relationship
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We will seek out your input to the running, developing and growth of
CSIA
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| Accessibility
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We guarantee to be available within normal business hours and respond to all e-mail enquiries within 48
hours.
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| Privacy
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We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not divulge that information to any third party for any purpose without your prior consent.
(For further details see our Privacy Policy.)
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| Service Guarantee
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We will meet the stated requirements of all our activities in the spirit of the International Customer Service Standard
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| Responsiveness
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We will respond to all enquiries in easy to understand language.
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| Complaints
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We see complaints as an opportunity to take the CSIA forward. Accordingly, all of our staff are empowered to resolve customer complaints.
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| Our Commitment
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Our commitment is to embrace this Charter. However, if we should fall short in any aspect, we encourage you to Complain To Us directly, so that the matter may be resolved.
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| How to contact the Customer Service Institute of Australia
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E-mail
us at:
complaints@csia.com.au
if you have a complaint, or
info@csia.com.au for a general enquiry.
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