The CCSE program focuses on the essential skills and techniques that make customer service better. CSIA helps you build cognitive and effective empathy skills and techniques required to provide exceptional customer service and support.
After completion of this workshop, you will:
This program is right for you if you’re in an internal or external customer-facing role or are responsible for others who regularly interact with customers.
|Date||Wednesday, 27 February 2019|
|Delivery||Classroom – Face to face|
|Group Size||15 – 20 participants|
|Duration||9am – 5pm|