Certified Customer Service
Excellence (CCSE) Program

Customer Service Institute of Australia

Gain the skills to become a customer service champion

The CCSE program focuses on the essential skills and techniques that make customer service better. CSIA helps you build cognitive and effective empathy skills and techniques required to provide exceptional customer service and support.

Learning Outcomes

After completion of this workshop, you will:

  • Understand the importance of creating great customer experiences and what that means for you and your business.
  • Understand that different customers have different expectations, and have tools and techniques to engage customers with professionalism and confidence.
  • Understand how to deal with challenging customers, and feel confident that you can handle these situations in a structured and thoughtful way.
  • Understand how you can inspire and motivate your colleagues toward the consistent delivery of great customer service.
  • Have made a personal commitment to putting the customer at the heart of all you do.

Who is this program for?

This program is right for you if you’re in an internal or external customer-facing role or are responsible for others who regularly interact with customers.

Full day training program

Date Wednesday, 27 February 2019
Delivery Classroom – Face to face
Location Sydney CBD
Group Size 15 – 20 participants
Duration 9am – 5pm
(excl. GST)
CSIA member
Includes morning tea, lunch and afternoon tea
Facilitator Monique Richardson

Key Topics

  • Customer service versus customer experience
  • Communication skills for service excellence
  • Manging challenging conversations with internal and external customers
  • Maintaining customer focus – motivating yourself and others

Find out more

Register now

To explore how our CCSE program could benefit your organisation, contact us on 1300 912 700 or info@csia.com.au

Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.