The CCHE program focuses on understanding why complaints are so valuable, how they should be handled, and what skills are needed to turn angry customers into your best friends..
After completion of this workshop, participants will:
This program is designed for customer service professionals who are keen to improve their complaint handling skills with both internal and external customers.
|Date||Wednesday, 27 March 2019|
|Delivery||Classroom – Face to face|
|Group Size||15 – 20 participants|
|Duration||9am – 5pm|