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International Customer Service Standard Certified Companies

The following organisations have been certified to the
International Customer Service Standard: 

 

ANZ Personnel Banking

IBM  - Infrastructure Support Services Delivery

Baxter Healthcare

CitiPower and Powercor

nabCapital Service Desk (VIC)

Star City

Terumo Corporation

City of Stonnington

Fone Zone

Westpac

McMillan Shakespeare

Ergon Energy

Johnson & Johnson Pacific  

Transfield Services  

Brisbane City Council (Qld)

Telstra River Quays Call Centre (Qld)

Maroochy Shire Council (Qld)

Energex (Qld)

Alexandrina Council (SA)

Toop & Toop Real Estate (SA)

Crown Towers (Vic)

Crown Customer Contact Centre (Vic)

TAC Customer Service Centre (Vic)

Yarra Valley Water (Vic)

City of Wodonga Customer Service Unit (Vic)

Gillette Australia (Vic)

Philip Webb Real Estate (Vic)

Imaging the South (WA)  

Impact Systems Technology (NSW)

ANZ Investments Client Services (NSW)

BT Funds Management - Retail Division (NSW)

ING Direct Contact Centre (NSW)

Thrifty Car Rental (NSW)

TeleTech Australia (NSW)

TVSN Customer Service (NSW)

Viking Office Products (NSW)

Pacific Internet

Baw Baw Shire Council

Cheers Business Solutions

Brett Davies Lawyers

University of Wollongong Library (NSW)

Fortuna Funds Management

Medicare Australia

Brisbane Air Train

Aurora Energy

Queensland Rail

Service Essentials

Virgin Blue Airline

 


These organisations have demonstrated their commitment to excellence in customer service by implementing the ICSS four major perspectives and their associated elements into their organisation, then undergoing a third-party audit to assess their compliance with the standard.

By achieving certification to ICSS these organisations are permitted to use the CSIA “Certified Customer Service Organisation” Seal on their company stationery and marketing material.

 

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