RECOGNISING
LEADERS IN
SERVICE
EXCELLENCE

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awards

Rewarding your achievements

Since 2001, the Australian Service Excellence Awards (ASEA) have recognised and rewarded the ingenuity and innovation of Australia's most outstanding customer service driven organisations and individuals. The ASEAs are Australia's premier customer service awards, with over 650 attendees coming together each year to recognise best practice and innovation in customer service and highlighting their importance in today's business climate.

Why Enter

Reaching the finals and winning an award illustrates the highest standards of management, training and commitment to excellence within those organisations.

Benefits

  • Recognise your achievements in customer service
  • Create a competitive advantage for your organisation
  • Build greater credibility and confidence with your customers
  • Build morale within the organisation, with a focus on your customer service functions
  • Acknowledge and reward key team members for their contribution to the organisation
  • Join CSIA in building the profile and legitimacy of customer service as a true profession
trophy

What do you receive?

  • National recognition of service excellence achievement
  • Permission to display the Australian Service Excellence Awards Logo on company stationery and marketing material
  • A CSIA media kit to support your organisation’s promotional efforts
  • A framed certificate and letter of support from Prime Minister of Australia
  • A one year complimentary corporate membership of CSIA

Award categories

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Organisations

"Best of the Best"
Customer Service Project of the Year
Customer Service Team of the Year
Customer Service Organisation of the Year - Large Business
Customer Service Organisation of the Year - Medium Business
Customer Service Organisation of the Year - Small Business
Customer Service Organisation of the Year - Government
Customer Service Organisation of the Year - Not-for-profit
Service Excellence in a Large Contact Centre
Service Excellence in a Medium Contact Centre
Service Excellence in a Small Contact Centre

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Individuals

Customer Service CEO of the Year
Customer Service Executive of the Year
Customer Service Manager of the Year
Customer Service Leader of the Year
Customer Service Professional of the Year
Customer Service Advocate of the Year

2016

Key award dates

4 April
Nominations Open
Organisation and individual nominations open

22 July
Nominations Close
Corporate and individual nominations close

1 - 5 August
Finalists Notified
The Awards judging committee determin finalists based on nominations and submissions

August to September
Organisation - On-site visits
Finalist site visits by the Awards judging committee for organisations, teams, and projects
Individual - Interviews
Individuals participate in a phone interview

26 October
Gala Presentation Dinner
Winners are announced at the Australian Service Excellence Awards gala presentation dinner in Melbourne

Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insights, skills and specialists whenever you need them.


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