How to enter


Select Category

Choose the awards category appropriate to the size and nature of your business, or your individual role.


Complete nomination form

Download the relevant (individual or organisation) nomination form and complete it.


Upload your submission

Upload your nomination form here.

The judging process


Evaluate submissions

Members of the judging committee evaluate the submissions and select the finalists

organisations    professionals

Site Visits / Telephone interviews

Judging for the ASEAs follows two distinct approaches:

  • Organisations, teams and projects are evaluated with an on-site visit
  • Nominees for individual awards are evaluated with a structured telephone interview.

All site visits and telephone interviews are conducted by independent market researchers, with guest judges – fellows of the Customer Service Institute of Australia and invited customer service experts who work in non-competitive industries.


Select Winners

The judging committee selects winners and awards are presented at the gala presentation dinner

Fee Schedule

As part of the recent review of the ASEA program, we’ve restructured fees so that entrants pay just one flat fee for each of their nominations (site visit fees no longer apply). These fees are as follows:

Members of CSIA

Individual-level* nomination - $195 + GST
Organisation-level nomination - $495 + GST


Individual-level nomination - $295 + GST
Organisation-level nomination - $695 + GST

* It's important to note that individual CSIA member discounts only apply to the nominee, not the nominator. Further, individual CSIA members' do not receive discounts for organisation-level (corporate) nominations.

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