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The Judging Committee consists of representative senior business people actively involved in the customer service profession.
The key stages that the national judging committee undertakes in the evaluation process for each category are:
Individual evaluation of submissions by members of the judging committee
and finalists are selected; Site visit by a licensed assessor is carried
out on each finalist to clarify elements of the submission by auditing it against the
ICSS criteria; Judging Committee reviews results and selects winners, high commendations and encouragement awards in each State; State winners automatically qualify for the National Awards and are invited to make a 20 minute presentation to the national judging committee and must also be prepared to answer
questions; National Award winners, high commendations and encouragement awards selected.
KEY DATES
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