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Judging Process
 
 

The Judging Committee consists of representative senior business people actively involved in the customer service profession. 

The key stages that the national judging committee undertakes in the evaluation process for each category are:

  1. Individual evaluation of submissions by members of the judging committee and finalists are selected;

  2. Site visit by a licensed assessor is carried out  on each finalist to clarify elements of the submission by auditing it against the ICSS criteria;

  3. Judging Committee reviews results and selects winners, high commendations and encouragement awards in each State;

  4. State winners automatically qualify for the National Awards and are invited to make a 20 minute presentation to the national judging committee and must also be prepared to answer questions;

  5. National Award winners, high commendations and encouragement awards selected.

KEY DATES
 

25 January 2008

 

Nominations open

30 April 2008

 

Corporate and individual nominations close (application forms must be received by this date)

15 May 2008

 

Final written submissions due

 April 2008 - 
June 2008 

 

Judging and site audits

July 2008

 

State winners announced at State Awards presentations

August 2008  

National winners in each category and the prestigious Australian Service Excellence Award will be announced at a Gala Awards Presentation Dinner

 

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