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Australian
Service Excellence Award Winners
The official National Customer Service Awards Ceremony
has been hosted for 2006 at a Gala Dinner at the Star City,
Sydney, where
the national winners in each category
and the prestigious Australian Service Excellence Award were announced.
State winners in each category automatically qualified
for the official National Customer Service Awards program.
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The National Award
Winners
(click on logos to
go to winners' websites)
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Best of the Best
(Australian Service Excellence Award
for Outstanding Excellence in Customer Service)
Winner Over 10,000 employees – Westpac Bank
Westpac have celebrated its success in the Awards by publicly recognising Staff
Winner Under 10,000 employees – AAMI
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Large Business
Winners
–
Westpac
Winners
–
ANZ Personal
Banking
Winners
–
AAMI
Highly Commended - Aurora
Energy
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National Division of a Large Business
Highly Commended - Energex (Customer
Contact Group)
Winner - AMP Customer Service
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Not-for-profit Winner -
Club Rivers Riverwood legion and
Community Club (NSW)
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Customer Charter Award
Winner - Westpac
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Small Business
Highly Commended - Mortgage
Ezy
Highly Commended - Monyx IT
Winner - CIBA Vision
Winner - Five D Holdings
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Medium Business
Highly Commended - Australian Pensioner Insurance
Agency
Winner - The Menzies Hotel
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Local Government Contact Centre
Winner - Brisbane
City Council
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Local Government
Highly Commended - Alexandria Council
Winner - Redland Shire Council (QLD)
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Government Contact Centre
Highly Commended - Deptartment of Urban Services -
Integrated Channel Management
Winner - Medicare Australia
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Contact Centre Under 50
Highly Commended - IWL
Winner - Wotif.com
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Contact Centre Over 50
Highly Commended - DHL
Highly Commended - OptusNet
Winner - IBM Ballarat Client Service Centre
Winner - St. George Bank
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Customer Service CEO of the
Year Brian Hartzer ANZ Personal Banking Robert
Belleville Chief Executive, Direct Insurance, Promina
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Customer Service Manager
Highly
Commended - Amanda Mauro -
Winner - Anthony Keyes - Baxter
Healthcare
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Customer Service Professional
Tony Parkes - Blacktown
City Council
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Certification Trophy for 5 years of
Certification
Transfield Services
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NSW
Large Business
Winner - Westpac
Highly Commended - Woolworths
Supermarket
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Medium Business
Winner - The Menzies Sydney
Highly Commended - Tower Australia -
Retail Services
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Small Business
Winner - Five D Holdings
Highly Commended - CIBA Vision
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Division of a Large Business
Winner - AMP Customer Service
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Contact Centre
Winner - St. George Bank
Highly Commended - ACTEW AGL
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Not-for-profit Winner -
Club Rivers Riverwood legion and
Community Club (NSW)
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Customer Service Professional
Tony Parkes - Blacktown
City Council
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Customer Service Manager
Winner - Anthony Keyes - Baxter
Healthcare
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Training Excellence Award
Winner - Wizard Home Loans
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Queensland
Large Business
Winner - Fone Zone
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Division of Large Business
Winner - Energex,
Customer Contact Group
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Small Business
Winner - Mortgage Ezy
Highly Commended - Blest Bras
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Local Government
Winner - Redland Shire
Winner - Thuringowa City Council
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Local Government Contact Centre
Winner - Brisbane City Council
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Government Contact Centre
Winner - Medicare Australia, Brisbane
Information Centre
Winner - Energex
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Contact Centre under 50
Winner - Wotif.com
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Contact Centre Over 50
Winner - DHL Express
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Customer Service Professional of the year
Winner - Del Spiers
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Customer Service Manager of the Year
Winner - Amanda Mauro
Highly Commended - Fiona Finnegan
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Victoria
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Large Business
Winner - ANZ Personal Banking
Winner - AAMI
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Medium Business
Winner - Australian Pensioners Insurance
Agency
Highly Commended - Jeans West
Corporation
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Small Business
Winner - Monyx IT Services
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Local Govenment
Winner SA - Alexandrina Council
Highly Commended - Hume City Council
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Contact Centre Over 50
Winner - IBM Ballarat Client Service
Centre
Highly Commended - GE Money Australia
& New Zealand
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Contact Centre Under 50
Winner - IWL Limited
Highly Commended - AXA Australia
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Government Contact Centre
Winner - Medicare Australia, VIC
Information Centre
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Customer Service Professional of the Year
Highly Commended - Abraham Mathew, Hume
City Council
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Customer Service CEO of the Year (Medium
Business)
Winner - David Botta, Jeans West
Corporation
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Customer Service CEO of the Year (Large
Business)
Winner - Robert Belleville, AAMI
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