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Australian
Service Excellence Award Winners
The official National Customer Service Awards Ceremony
was hosted for 2005 at a Gala Dinner at the Stamford Plaza,
Brisbane, where
the national winners in each category
and the prestigious Australian Service Excellence Award were announced.
State winners in each category automatically qualified
for the official National Customer Service Awards program.
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The National Award
Winners
(click on logos to
go to winners' websites)
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Best of the Best
(Australian Service Excellence Award
for Outstanding Excellence in Customer Service)
This ANZ TV commercial
demonstrates the superior customer service experience in an
ANZ branch. ANZ's strength in the area of branch customer
experience is supported by its 2005 Customer Service
Institute of Australia 'Best of the Best' award win
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Large Business
Winners
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Westpac
Winners
–
ANZ Personal
Banking
Colorado
(Highly
Commended)
Woolworths
(Highly
Commended)
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Not-for-profit
Riverwood legion and
Community Club (NSW)
(Highly Commended)
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Customer Charter Award
Winner - AAMI
Highly Commended - ANZ
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Government Department
Yarra Valley Water
QR IT Helpdesk
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Small Business
Highly Commended - Virgin Money
Winner - Brisbane's
Airtrain
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Medium Business
Highly Commended - Fone Zone
Winner - Pacific Internet
Winner - Toop and Toop
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International Company
Emirates Airline
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Local Government
Highly Commended - Wollongong City Council
(NSW)
Winner - Redland Shire Council (QLD)
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Customer Service CEO - Medium
Business
Maxine Horne COO Fone Zone
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Customer Service Manager
Highly
Commended - Adrian Ranford (QR IT Help Desk)
Winner - Bruce Pyke
(Pacific Internet)
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Customer Service Professional
Claire
Gomes-Aspron (B-Digital)
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Queensland
(presented 31 May)
Government
QR IT Helpdesk
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Large Business
Virgin
Blue
(Highly
Commended)
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Williams the Shoemen (Highly
Commended)
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Colorado - Winner
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Medium Business
Fone
Zone
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Energex (Encouragement
Award)
Service Essentials (Encouragement
Award)
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Small Business
Highly
Commended Dominos Pizza
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Winner - Brisbane's Airtrain
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Local Government
Winner - Redland Shire Council
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QLD Customer Service Professional
Mark Grieve -
Thuringowa City Council
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QLD Customer Service Manager
Queensland
Rail
Adrian Ranford
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QLD Customer Service CEO
Maxine
Horne - Fone
Zone
Sonia Hudson – Colorado
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South Australia
Medium Business
Toop & Toop
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Western Australia
Medium Business
B Digital
Highly Commended
Messages on Hold
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Victoria
Government
Yarra Valley Water
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Small Business
Winner - Monyx
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Bakers Delight Chirnside Park
(Highly
Commended)
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Medium Business
Pacific Internet
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Jeans West (Highly
Commended)
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Contact Centre
T Squared networks
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Large Business
ANZ Personal Banking
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Customer Charter Award
Winner - AAMI
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Customer Service Professional
Winner - Amcal
Chemist Berwick
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Customer Service Manager
Winner - Bruce Pyke
(Pacific Internet)
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Customer Service CEO
Monyx
Andrew O'Brian
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New South Wales
Small Business
Winner - Virgin Money
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Highly Commended - 5 D Holdings
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Not-for-profit
Riverwood legion and
Community Club
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Customer Charter Award
ANZ Personal Division
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Large Business
Winner – Westpac
Winner - Woolworths Supermarkets
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Pretty Girl Fashions
Group (Highly
Commended)
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Contact Centre
Transfield Services
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Medium Business
Winner - People Telecom
Highly Commended - New Zealand Natural Ice-cream
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Hospitality
Hemmesphere
Carolina Jensen
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Customer Service CEO
Winner - Tracey Van
Rossum (Club Rivers)
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Customer Service Manager of the Year
Winner - Nick Scott
(Virgin Money)
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Customer Service Professional of the year
Winner
-
Kim Boyd
Store Manager Fone Zone - Tuggerah
Wendys Richmond (Highly
Commended)
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