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Australian
Service Excellence Award Winners
The official National Customer Service Awards Ceremony
has been hosted for 2004 at a Gala Dinner in Melbourne, where
the national winners in each category
and the prestigious Australian Service Excellence Award were announced.
State winners in each category automatically qualified
for the official National Customer Service Awards program.
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The National Award
Winners
(click on logos to
go to winners' websites
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Best of the Best
(Australian Service Excellence Award
for Outstanding Excellence in Customer Service)
Winner – Telstra Country Wide
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Large Business
Winner
– Telstra Country Wide
Westpac
(Highly
Commended)
Virgin Blue
(Highly
Commended)
ANZ Personal
Banking
(Highly
Commended)
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Call Centre
ING Direct
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Government Department
Yarra Valley Water
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Small Business
Philip Webb Real Estate
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Medium Business
Pacific Internet
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Customer Service CEO - Large
Business
Brett Godfrey CEO Virgin Blue
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Customer Service Manager
Transfield
Services
Neil Birtchnell
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Customer Service Professional
Pacific
Internet - Nathaniel Barrs
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Queensland
(presented 16 March)
Government
QR IT Helpdesk
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Large Business
Virgin
Blue
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Colorado (Highly
Commended)
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Medium Business
Fone
Zone
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Transfield Services (Highly
Commended)
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Small Business
Subway
Systems
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Customer Service Professional
QR
IT Helpdesk Team
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Fone
Zone - Greg
Brazier
(Highly
Commended)
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Customer Service Manager
Queensland
Rail
Adrian Ranford
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Customer Service CEO - Medium
Business
Maxine
Horne
COO Fone
Zone
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Customer Service CEO - Large
Business
Brett Godfrey CEO Virgin Blue
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South Australia
Medium Business
Toop & Toop
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Western Australia
Medium Business
B Digital
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Victoria
Government
Yarra Valley Water
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Small Business
Philip Webb
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Invisage (Highly
Commended)
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Medium Business
Pacific Internet
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Monyx (Highly
Commended)
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Large Business
ANZ Personal Banking
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Call Centre
IWL
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Customer Service Professional
Pacific
Internet - Nathaniel Barrs
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Customer Service Manager
Transfield
Services
Neil Birtchnell
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Customer Service CEO
Telstra
Countrywide
Doug Campbell
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New South Wales
Small Business
Yes Home Loans
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Impact Technology
Systems
(Highly
Commended)
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Medium Business
ANZ - Corporate and SME
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Large Business
Telstra
Countrywide
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Westpac
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Woolworths (Highly
Commended)
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Call Centre
ING Direct
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Trend Micro (Highly
Commended)
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Customer Service Manager
Merivale
Group
Carolina Jensen
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Customer Service CEO
McGrath
Partner's
Real
Estate
John
McGrath
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St George
Bank
Gail Kelly
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