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About
CSIA
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The Customer Service Institute of Australia was established in 1997 to
serve the needs of all Australians who work in customer service.
Today it is our nation's peak customer
service body and secretariat for the International Council of
Customer Service Organisations (www.iccso.org). ICSSO is
an international collection of organisations which promote service
excellence through international customer service standards,
certification, awards and professional development programs.
In 2008 ICCSO launched the International Service Excellence
Awards.
The Founding Member organisations of the International
Council of Customer Service Organisations are:
- Asia Pacific Customer
Service Consortium
- Customer Service
Institute of Australia
- Hong Kong Customer
Service Consortium
- Customer Service
Institute of America
-
Hellenic Institute of Customer Service
CSIA
members include CEO's, business owners, government employees and of course
customer service professionals. High quality customer service is
universally regarded as imperative for long term business success. To
enhance customer service in your organisation join the CSIA.
We are driven by and committed to the development of people, systems and standards to
improve customer service.
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Areas of
Certification
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OUR
MISSION
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To develop people, systems and
standards to enhance customer service
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OUR AIMS
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The CSIA was founded with five initial aims:
- To promote customer service as a profession and to improve the level of its practitioner's professionalism through assessment, accreditation and certification. Recognition of members
professional standing is provided through use of the CSIA's designatory post-nominal letters (eg MCSIA) and use of our
Certified Customer Service
Professional logo. Thus improving the pride, motivation and self-esteem of customer
service professionals.
- To provide people working directly or indirectly in customer
service (Public or Private sector), with the education and professional
standards that will enable them to reach their full potential in their
chosen field.
- To develop and promote the
International Customer Service Standard (including a customer
charter) certification program and Australian Service Excellence
Awards programs, which will help organisations develop and sustain a customer ethos through improvements to the design,
delivery, quality and effectiveness of customer service strategies,
policies and systems.
- To improve knowledge of the
components of customer service excellence through research, training
and development programmes, publications, awards, conferences and
customer focus groups.
- To provide a voice for customer
service professionals and enhance the status of these individuals and
customer service issues via the media and public education
forums.
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