
This year, in an initiative announced during National Customer Service Week
2008, the Customer Service Institute of Australia is working with its members -
some of Australia’s largest companies - to provide a structure for up and coming
customer service professionals to gain the work experience and training they
need to become Certified Customer Service Managers.
The Customer Service Institute of Australia has worked with
leading organisations to develop a training, assessment and certification
program leading to a Diploma of Business for Customer Service Managers and
Australia's only formal and nationally recognised "Certified Customer Service
Manager" designation.’ Accepted candidates will receive a full-time role in
customer service and CSIA will provide each student with over $15,000 of
training free of charge. |