Awards & Recognition

2013 12th Annual Australian Service Excellence Awards

It has been 12 years since CSIA first began recognising the commitment to service excellence of individuals and organisations.  The Australian Service Excellence Awards have grown to be the premier multi-industry and government awards in Australia.

Endorsed by the International Council of Customer Service Organizations, the Awards are internationally recognised, with Australian winners automatically becoming finalists in the global International Service Excellence Awards.

The Australian Service Excellence Awards showcase the highest achievement in customer service. Reaching the finals and winning an award illustrates the high standards of management, training and commitment to excellence within those organisations.

With customer expectations continually rising, the wider business community is becoming aware of the value and role that customer service plays in achieving business success.

The highly demanding discipline of customer service is arguably the critical success factor for many organisations. For this reason it is important that the customer service profession has its own national awards to recognise, promote and reward excellence, professionalism and outstanding achievement.

This year, the state and national winners of Australian Service Excellence Awards will be announced at a gala presentation dinner on Wednesday 9 October 2013, at the Palladium Ballroom, Crown Casino & Entertainment Complex Melbourne.