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Organisations

Organisations need to continually adapt to keep pace with new challenges and trends – so they can be sure they’re still providing world-class customer experiences. Assess your organisation against a world class customer service standard.



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Professionals

As a customer service professional, you’ll set the tone for great customer experiences across your entire organisation. Get best practice know-how and practical support to be a leading example in your field.



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In the Spotlight

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Keep better customer service in your sights.

Become a Certified Customer Service Organisation (CCSO)


All over Australia, companies that have been certified against the International Customer Service Standard (ICSS) are seeing the benefits – for their customers, their staff, and their business.

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Gain Recognition

How do I get recognised for my contribution?

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How does our business and team get recognised for their effort?

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Our customer service experience can help you shape yours.


The customer landscape is constantly shifting – and the know-how and skills companies need are more complex than ever. Creating a great customer experience is no longer just worth considering. It’s fundamental to being a better business.

customer needs

Events


Our focus is on sharing knowledge, research and experience through our event programs

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Knowledge


Trending and innovative knowledge hub with socially and globally sourced information and CSIA's own research

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Skills


Empowering organisations with the knowledge and skills to develop, execute and manage customer experience

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Join


Opportunities for networking and cross-industry peer engagement with other customer experience professionals

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Research


Best practices and thought leadership on customer experience related topics

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Support


Engage and support consumers, profressionals and businesses

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Where service meets success.

Hear from two of ASEA winners on how entering the Australian Service Excellence Awards supported their customer focus journey.







Be a part of a better customer experience.

Join us as an associate, member or fellow and keep improving your customer service – with access to globally recognised insight, skills and specialists whenever you need them.


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