Become A Member

Individual Membership Fees


Associate Member
Annual Membership fee	$238.50
GST	$26.50
Total fee:	$265.00

Member/Fellow
Annual Membership fee	$265.50
GST	$29.50
Total fee:	$295.00

Corporate Membership Fees

Corporate Member
Small Business
Annual Membership fee	$2000.00
GST	$200.00
Total fee:	$2200.00

Medium Business
Annual Membership fee	$5000.00
GST	$500.00
Total fee:	$5500.00
Large Business
Annual Membership fee	$10000.00
GST	$1000.00
Total fee:	$11000.00

Membership Benefits

CSIA Logo

Grades of Membership

Associate member

Associate Membership (ACSIA) is available to anyone: students, newly self-employed people and staff in their first customer service jobs or those in supervised front-line customer service positions. Associate members are encouraged to develop their skills by use of the services which the CSIA provides.

Associate Member Benefits

Certificate of membership
Subscription to Customer Service Excellence e-Magazine
Recognition of member’s professional standing through use of the CSIA’s designatory post-nominal letters: ACSIA
Membership lapel badge
Discounts on training, events and functions

Member

The grade of Member of the CSIA (MCSIA) will be awarded to customer service professionals with five years’ experience managing customer service activities who can demonstrate successful, continuous professional and personal development in that time. This five year period may be reduced by up to two years, depending on educational qualifications held. Qualifications may include attainment of the CSIA Certificate of Diploma in Customer Service or a CSIA approved in-company training programme.

Member Benefits

Certificate of membership
Subscription to Customer Service Excellence e-Magazine
Recognition of member’s professional standing through use of the CSIA’s designatory post-nominal letters: MCSIA
Membership lapel badge
Discounts on training, events and functions

Fellow

Fellow of the CSIA (FCSIA) will be awarded to Members with ten years’ relevant experience. Individuals must have a proven record of successful continuous professional and personal development. Direct entry as a Fellow will be available in exceptional cases for individuals prominent in the field of customer service. Admission will depend on the degree of seniority, reputation and acknowledged effectiveness.

Fellow Benefits

Certificate of membership
Subscription to Customer Service Excellence e-Magazine
Recognition of member’s professional standing through use of the CSIA’s designatory post-nominal letters: FCSIA
Membership lapel badge
Discounts on training, events and functions

Corporate Member

There are three different categories of Corporate Membership with additional varying benefits:

Small Business (under 50 employees)

3 individual memberships as outlined above
20% discount on each additional individual membership
Certificate proclaiming your organisation’s membership
1 day site visit, audit & certification to ICSS (extra days charged as required)
Complimentary Awards entry (site visit fee of $3000 payable for finalists)
Training to the value of $1000

Medium Business (between 50 & 500 employees)

6 individual memberships as outlined above
20% discount on each additional individual membership
Certificate proclaiming your organisation’s membership
1 day site visit, audit & certification to ICSS (extra days charged as required)
Complimentary Awards entry (site visit fee of $3000 payable for finalists)
Training to the value of $2000

Large Business (over 500 employees)

10 individual memberships as outlined above
20% discount on each additional individual membership
Certificate proclaiming your organisation’s membership
Training to the value of $3000
3 day site visit, audit & certification to ICSS (extra days charged as required)

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